On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I called several times last night and a few different numbers not the one I just used now and it was Awful. But this morning I had the most wonderful help from Mariah! She was so kind professional and knowledgeable and I really appreciate all her help! Thank you
We had a flooding emergency at our home and needed a place ro spend a night quickly. When I called to book for a hotel, the agent was empathetic and promptly booked a room for my family at a reasonable price and close to us.
I needed a room last minute due to a plumbing issue in my new Rio Rancho apartment. I was exhausted and couldn't even remember which hotel I was calling because I had a whole list written down. Angeles was so sweet and patient and immediately gave me hold that all would be well. 5 stars is not enough. I give Angeles 5 BILLION stars just like the heaven where I truly believe is where she lives, because she IS an ANGEL!
Marianne was excellent at helping me decide to book my reservation with Homewood Suites! She was informative and welcoming of my pet and gave good descriptions of the rooms!
I booked a hotel with a very nice professional and efficient technician. It was easy and she was so helpful and friendly!
I was driving from Massachusetts to Ohio when I realized it made more sense to do half of the trip tonight and half in the morning. Rather than trying to research on my phone while driving-David was a great help with booking a room in less than 5 minutes, as well as finding me an affordable deal!
This guy is simply amazing!
I think this has been the Easiest booking I've ever done with any property. Fantastic Job, Noah!
Ebony, thank you for the wonderful experience during our conversation. Wish this industry had more pleasant and patient employees just like you. THANK YOU!
Juan did an excellent job of helping us. He was very patient and polite and stayed with the call until we were matched to a room that met our needs. I wish all customer service calls came close to how well Juan helped us. Five stars plus!
Terry did an excellent job transitioning me into another hotel and I am very happy going into work today. Thanks again Terry
I called as my flight was cancelled at 12:45am CT and told agent I needed to check in that night/immediately. She booked me a reservation but it was for 3pm check in. I now paid for a room that I can't use and I'm stuck at chicago ohare airport overnight now!
I had the pleasure of talking to a lady by the name of Kerri-Lee to help me book my hotel reservation. She was very helpful, easy to talk to, friendly, sweet, personable and definitely had the patience of an angel. I was very impressed by her.
Needed a room and Jorge made it a smooth reservation because when you've been flying and driving for 18 hoursthe last thing you need is making reservations overly complecated
I was looking for a hotel last minute due to unforeseen circumstances. I could not afford the hotel that I originally called about and was so bummed, but I was told that I could get assistance to help find a nearby hotel that was more affordable. I was provided information regarding another hotel and Rose helped me book it. I really appreciated her assistance to help me find somewhere to stay for the night!
Great experience! The person who answered the phone was wonderful. The one who answered the phone the first time was not and hung up on me so I was very grateful for a wonderful experience with the second person I spoke to.
This young lady was excellent! She reviewed everything for me and gave a really good rate. I am a disabled vet and so she was very good at explaining things for me.
I own multiple businesses and have run and owned businesses for 30 years. I would expect to receive a formal complaint from BBB, the State of Colorado Hotel Commission and the Colorado of Secretary of State if one of my employees, who was exceptionally friendly in this instance, failed to clarify that they were unaffiliated with the hotel and were brilliantly disguised as a front desk person. They could not access my Bonvoy Number because of this lack of affiliation as a Expedia offshoot disguised as an hotel…. And instead booked the maximum price, but there was no mention of status as a reseller. It was a local area code to the area of the hotel and this very polite person was undoubtedly following a script. I found out the real price of the room and it was doubled by your company! I will complain to Marriott, to Bonvoy and to the aforementioned parties, including the Colorado Hotel
Representative was very helpful and pleasant. Answered all of my questions in a professional manner.
Edgar was very helpful with our reservation! He found us a room in msp when all were showing sold out. He saved us with his quick options and detailed info. Really saved the day!
Neal was pleasant, knowledgeable and very helpful. Made the reservation process as easy as possible. Thank you Neal.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members