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BookOnline

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoo...


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BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Booked reservations with Ceasar-
July 12, 2025

Ceasar war very professional he helped me with the reservation making sure I was getting an accessible bathroom
He was very patient

Date of experience: July 2, 2025
Florida
1 review
0 helpful votes
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Reservation With Nick
July 12, 2025

Had a genuine gentleman in Nick in whom I had the pleasure of making our reservations for our stay at Holiday Inn Downtown Nashville. Courteous and professional. Answered all of my questions and made our booking smooth and easy. Thanks again Nick!

Date of experience: July 1, 2025
New York
1 review
0 helpful votes
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Review post booking
July 12, 2025

I'm sincerely glad and grateful for the support and professionalism received from Eddie when I called for my reservations for my stay at Radio City Apartment, I was very impressed and satisfied the way he handled my questions.

Date of experience: July 1, 2025
Colorado
1 review
0 helpful votes
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Hotel reservation
July 12, 2025

Honey helped me book a room in Gering, NE. She was very friendly and offered information that I needed to get the best rate! I am very pleased with her customer service.
Richard Foster

Date of experience: July 1, 2025
Washington
1 review
0 helpful votes
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Well handled and efficient
July 12, 2025

I spoke with Caesar at the front desk was very well spoken and let me know the details of the room I booked. I would use him again due to his professional attitude

Date of experience: July 1, 2025
Michigan
1 review
0 helpful votes
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Jose was amazing
July 12, 2025

Friendly and helpful. Jose did an excellent job helping us make our reservation quickly and painlessly.

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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Horrible dishonest
July 11, 2025

Humberto lied about getting me joining rooms. Humberto lied about getting us early check in 'no problem all good'

Date of experience: March 27, 2025
Pennsylvania
1 review
0 helpful votes
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I couldn't have asked for better
July 11, 2025

Elizabeth was friendly and knowledgeable. She answered all my questions and was very thorough. She made it quick and easy.

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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Excellent customer service
July 11, 2025

Excellent experience and customer service. Although online showed no rooms, she was able to get me the room needed and use my Military discount

Date of experience: July 1, 2025
Florida
1 review
0 helpful votes
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Very helpful
July 10, 2025

Your representative located the information about our special group rate and carried out our reservation very efficiently.

Date of experience: June 30, 2025
Texas
1 review
0 helpful votes
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Reservation scheduling
July 10, 2025

My experience was excellent and Kelle was very professional and helpful. She explained everything clearly and I had a great experience communicating with her. I look forward to my visit to Beaumont and your hotel.

Date of experience: June 24, 2025
California
1 review
0 helpful votes
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Cesar Hernan review
July 10, 2025

Cesar is a very kind and knowledgeable associate. He did a great job at making my reservation and accommodating all of my requests. Thank you again. I'm looking forward to staying at the Sheraton hotel in August!

Date of experience: June 30, 2025
Illinois
1 review
0 helpful votes
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Smooth and quick
July 10, 2025

Quick and easy. New credit card system is great. Wife and I stayed a few months back. Visiting our friends in Marion.

Date of experience: June 30, 2025
Texas
1 review
0 helpful votes
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Review of customer service
July 10, 2025

First of all, I'm out. I booked a hotel reservation in a remote part of the United States in April. Suddenly, I had to add on an extra day. The person that helped me was his name was Jason not only did he have a fabulous customer service demeanor. He is so kind and understanding. He was able to help me. He helped me put in my information. As I'm not totally savvy or experienced. What a gentleman he was. I was in customer service for 50 years. Consider giving Jason an accolade and a nice race.

Date of experience: June 29, 2025
California
1 review
0 helpful votes
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Jose Martin was great.
July 9, 2025

Jose was fantastic getting our reservations when our first choice was booked. Very personable guy! 🤙🤙

Date of experience: June 29, 2025
Sweden
1 review
0 helpful votes
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Home2Suites Destiny's service
July 9, 2025

Destiny was very efficient and polite when making my reservation. I was very impressed with how quickly she was able to accommodate my needs and book my room.

Date of experience: June 29, 2025
Virginia
1 review
0 helpful votes
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Mariah was Favulous!
July 9, 2025

I called several times last night and a few different numbers not the one I just used now and it was Awful. But this morning I had the most wonderful help from Mariah! She was so kind professional and knowledgeable and I really appreciate all her help! Thank you

Date of experience: June 29, 2025
Texas
1 review
0 helpful votes
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Excellent customer service
July 9, 2025

We had a flooding emergency at our home and needed a place ro spend a night quickly. When I called to book for a hotel, the agent was empathetic and promptly booked a room for my family at a reasonable price and close to us.

Date of experience: June 29, 2025
Arizona
1 review
0 helpful votes
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Angeles is an ANGEL!
July 8, 2025

I needed a room last minute due to a plumbing issue in my new Rio Rancho apartment. I was exhausted and couldn't even remember which hotel I was calling because I had a whole list written down. Angeles was so sweet and patient and immediately gave me hold that all would be well. 5 stars is not enough. I give Angeles 5 BILLION stars just like the heaven where I truly believe is where she lives, because she IS an ANGEL!

Date of experience: June 28, 2025
Massachusetts
1 review
0 helpful votes
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Marianne was excellent at helping me decide to book my reservation with Homewood Suites! She was informative and welcoming of my pet and gave good descriptions of the rooms!

Date of experience: June 28, 2025