BookOnlineReviews 10,275

Laurie, was very polite and patient on the phone. We were having trouble inputting the card number. Her voice was very calming and friendly.

Was great to book an extra nights stay in the same room at Spark! Looking forward to a great stay next month!

Called to book room and instead of taking the deposit like I have done 250-300 times when I book a hotel they took the entire cost and drained my bank account. Didn't ask if I wanted to pay in full or deposit, instead left me with an empty account. This is a room that is booked over 2 months out, so I have no idea why they would think I wanted to pay in full

My experience making the reservations was very good. I spoke with an American person for once in a long time and that helped me a lot, and he was extremely helpful and very polite

Vergie was so friendly and sweet which made this interaction easy and fun! She was thorough and kind. Thank you

Made an appointment after midnight to check out in the morning. Representative, Bernard, booked it for that day and checking out the next. Plus called the number listed on the LaQuinta Shawnee website and thought was making a reservation with LaQuinta. Very upset with this travel agency with deceptive business practice.

After trying several times with no luck to secure a handicapping accessible room on short notice, Humberto offered his services and secured a room that was perfect for us. Thank you Humberto!

Excellent Job Well Done Sir 👍🏽 Customer Service was Great and Quality of Service was Excellent. Thank you for making this Reservation very easy and convenient. Thanks Again!
Roosevelt

Needed to make a last minute hotel reservation due to a flight situation. Eddie helped me search for close to the airport hotel availability & prices. Stayed calm & helpful. Offered helpful suggestions. Needed a shuttle to hotel & back to airport. Thank you, Eddie! Truly appreciate it.

Dyan booked the wrong kind of room for our anniversary celebration. Lied about it as well.
Did not offer me a cancellation booking.
Did not tell me that my booking was not refundable.
Booked a two bedroom cottage with four twin beds instead of suite 205 in the main lodge
Charged a Canadian, who is living in Canada and booking a room in Canada, US currency.

Humberto was very proficient and helpful about helping me with my reservation for my daughter who is driving across country and unexpectedly in need of lodging for one night in South Bend.

It was a great experience with Armando. He was professional and patient. He made sure we received the email for our reservation. Thank you!

I had a wonderful experience booking a room thanks to Martin Alonso. He was incredibly patient, answering all of my questions clearly and thoroughly. His extensive knowledge of customer service shone through, making the whole process seamless and stress-free.

Jane was very pleasant and accommodating! Very easy to work with and easy to understand her requests.

Pleasant and informative.
Having the opportunity to make the reservation with a person is always a better experience than booking online.

The young lady, we spoke to was very helpful. We were not really certain of the area we needed to be in so we really appreciate it. Thank you.

Drake was very helpful. He was very patient in getting my info and explaining the Hotel reservations policy. Thank you again it is nice to have the courtesy I received.

The agent was patient and very polite with me. He helped me to find the discount information associated with my conference.