On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
SAYING I RECEIVED EXCELLENT CUSTOMER SERVICE, WOULD BE AN UNDERSTATEMENT. ELENA WAS VERY KIND, COURTEOUS, PATIENT, WITH SUCH A BEAUTIFUL SPIRIT. I WAS MAKING RESERVATIONS FOR MYSELF & 3 OTHER FRIENDS. SHE RESEARCHED EVERY OCEAN FRONT HOTEL TO MY LIKING, AFTER FINDING OUT THAT THE INITIAL HOTEL I WANTED, WAS BOOKED. ALTHOUGH MANY WERE BOOKED, SHE PATIENTLY & KINDLY CONTINUED HELPING ME UNTIL I FINALLY CAME TO A CONCLUSION, WITH A HOTEL THAT MET MY NEEDS, & MAKING CERTAIN EACH ONE OF MY FRIENDS WOULD BE SATISFIED WITH THEIR ROOMS. SHE ADDRESSED EVERY SINGLE QUESTION I HAD, WITHOUT HESITATION, PROVIDING ME WITH THE CORRECT INFORMATION. DID I SAY HOW PATIENT & KIND SHE WAS/IS? I NEEDED THAT TYPE OF ENERGY, ESPECIALLY WITH THE WEEK I'VE HAD. IT WAS A BLESSING & VERY REFRESHING, TO SPEAK WITH SOMEONE WHO KNEW THEIR JOB SO WELL. LET ME NOT FORGET TO MENTION, THIS WAS HER FIRST WEEK ON THE JOB. NEVER WOULD'VE KNOWN THAT. I THOUGHT SHE'D BEEN THERE FOR YEARS. I HOPE MANAGEMENT REALIZES HOW MUCH OF AN ASSET SHE IS TO THEIR COMPANY & PAYS HER WELL. SHE'S DESERVING OF EVERY DOLLAR. THANK YOU ELENA & I HOPE TO MEET YOU UPON ARRIVAL. 🥰
Lauren was amazing... she was kind and patient! She needs a raise and promotion... find a way to keep her!
Sybren was very helpful with my reservation, took the time to answer all my questions. *****
Fantastic, the communication for the reservation was prompt, efficient and timely. I was well pleased
Awesome! Connie did super job with reservation. Professional, polite and genuinely cares. Thank you Connie! Deserve raise and/or promotion.
Barbie was very accommodating and efficient. We are looking forward to our stay. We did not received an email confirmation only a text so I am a little concerned about that.
Was very pleased with the prompt and kind service I received. I will book in the future
Nadia was great and helped me schedule my company quickly and efficiently.
Needed a Thanksgiving reservation with many variables: Accessible room with a view, king bed for 2 people at a busy time of year. Mildred came through with patience and wit.
Lee was polite and exhibited a caring personality!
Eboni was great and tried so hard to find me a better rate for my room, she also had an amazing personality and was a pleasure to work with.
I wasn't made aware about the refund amount. I canceled this reservation in plenty of time. I am being credited only 47.00. The hotel cost was almost 200.00. This was very misleading. I will be pursuing this further.
Very professional, fast and respectful. The service exceeded my expectations. Thank you; and please keep up the good work 👏🏿👏🏿👏🏿
I booked this room for a worker and upon attempt to check in the worker was turned away, for reasons that were un justified!
Brayam Giovanny is direct and professional. I appreciate his skills in thoroughly booking my reservation. Mahalo, for also being real, unique and genuine. Aloha/Mahalo always, Brook Runions.
Worse service I have ever had EVER. I was on the phone with George for half an hour and it was ridiculous. Worse service.
Armando did a great job booking accomodations for a girls visit in Nashville. Thank you Armando for helping us. We look forward to our time there!
Jenny was extremely helpful. Knew her job well & got us through the process in record time meeting all our needs. Very friendly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members