BookOnlineReviews 10,217

Jesse was very helpful booking our room for tonight we weren't able to get our first choice, but he was very kind to recommend another opportunity for us to stay this evening.

I specifically asked if I could cancel the reservation. I was told I could cancel the reservation. I found out the location is at the wrong Marriott location I got the confirmation and it says I cant cancel. I am not happy.

He was very helpful and clear on what the reservation entailed. Also made sure I had the protection plan.

Prior to this call, I worked until 2:30 am trying to book a room. Westin should revamp its entire auto system. I could not use my credit card to reserve a room and just gave up! On Monday morning, I was lucky when Jeffrey answered my call and my reservation is secure!

Barnsley Resort is Southern. It would have been nice to talk to a Southerner with a pleasant disposition. The person I talked to was in a foreign country and was rushing me. He also did not act knowledgeable of the various rooms. Also did not go ahead and make dinner reservations at the woodlands restaurant.

I just spoke with Adrian who was very helpful with the questions I had about specific guest rooms. Very knowledgeable, professional and courteous!

This person was professional and thorough making the reservation all comments and concerns were handled professionally. And the reservation was made without delay or hesitation.

The gentleman was very knowledgeable and very helpful. He answered some of my questions that I needed answered and it was a smooth and easy transaction. Thank you.

Very pleasant and knowledgeable. Gave military discount and answered all questions and concerns me our 2 small pets.

I called looking for availability at one hotel, which was not available. Ebony proceeded to find me another available hotel nearby.

They pose as if you are calling the actual hotel with their "local" area code and then your bill is actually $25+ more than quoted. Just hope that's all I learned from this!

Michelle was amazing! She was super nice, booked my hotel room quickly, and was so pleasant. I can't say the same for the hotel staff, so I really appreciate Michelle's kindness.

Your rep was very professional and getting me room. You have a great employee that help me. I hope I get her again when I make my next reservation with you.

Polite, knowledgeable, offered insurance for cancelation. Price for one week is to much money to loose if something were to come up.

Mildred as the cheerful voice I needed on this busy Labor Day weekend. She was helpful informative and clear on the reservations.

Robert was seriously the best! So kind and accommodating. Highly recommend! Thank you so much Robert!

Chris was super kind and helpful! We had an air b&b booked for the night and when we arrived we found roaches. We left there in a hurry and immediately called to stay here. He got us a room immediately and applied all of our applicable discounts. The rooms are super clean and the staff was very welcoming!

The agent was Super helpful to try to find a room on a weekend where just about everything is booked. He explained everything and was very patient with me throughout the booking process. We are long time Marriott members and customer service continues to be of a high standard.

Carlos: Patient &. Excellent customer service! Was also a pleasure exchanging a few words in. Spanish!