BookOnlineReviews 10,217

Joyce was amazing, found the exact room/ rate I had found online. She was very thorough and ensured all information was correct.

The gentleman was very helpful and knowledgeable. He repeated the information so I knew what was going on. It was a pleasant experience.

I arrived at the hotel to find out that I was booked into a room I did not ask for and was told I was getting I was misled by your employee for a 1700 dollar room on very important trip where I planed a proposal to my girl friend I am beyond mad with Expedia for this ruined a long thought out planed and was supposed to be a pivotal moment in our lives

Shannon went above and beyond to provide the information needed. She was very professional, warm, and friendly.

They got me a room for the night. I called on a busy weekend and I appreciate that very much very professional on the phone yet personable. I will be coming back.

The desk reservationist did a great job getting us a room that accommodates our needs when the original one sold out while on the phone trying to reserve it.

Great customer service. Jorge was outstanding very professional outstanding English. Took his time and repeated everything to be sure all was correct information.

Outstanding service. Mariel was very professional and effective. She made booking with Sandman Hotel a pleasurable experience.

Hunter was very pleasant and efficiently completed both reservations quickly and without any delays.

The person could not understand me and I could understand her. We were on the line for 30 minutes still with errors.

Great job Ed did a great job but this survey is ridiculous. A simple rating and confirmation number should be enough.

Angel was as descriptive and helpful as anyone could be: easy to talk to, understand and thorough. Terrific

This is a 3rd party vendor! They don't tell you this up front … tried to cancel and won't give full refund. Completely irate over this

Jennifer at La Quinta in Trinidad Colorado did a great job for us and got us the best deal. Very professional

Hugo Emmanuelle was very professional and explained everything to me about the cost of the rooms and we went through the whole process. He did an excellent job.

Fantastic service answered all my questions I had. She was very friendly very nice. I would recommend her to everyone.

My family rented a room at another nearby hotel and were incredibly dissapointed at the state of the room when they arrived. I called from out of town to see if I could book them another room for the night and Mario Alberto helped me to make that happen seamlessly. Such a help and gave me great peace of mind knowing they wouldn't be at the other hotel. Thank you!

Jesus was very friendly, patient, and incredibly helpful. He stuck with me until I found the accommodations that suited my needs. I appreciated his time and help.

Great customer service! Headset was a lil sketchy but not a big deal! We made it thru! Grisel was wonderful!