BookOnlineReviews 10,239

E. David was very helpful and making my reservation at the legends Casino hotel. He was very polite and courteous answered all the questions that I had and even gave information that I didn't ask about so that was pretty cool. He also double checked everything on my reservation to make sure it was correct. He has a great customer service and very easy to talk to.

Rachel was so helpful in making my reservation. I had called the reservation line for another city, but she cheerfully located the city I intended and completed my reservation.

Fast, Friendly, and spot on! Best person to ever help with anything on the phone. He did what he said he was going to do as soon as he said it.

Rodrigo was excellent! He was kind, courteous, informed, and quick. Moreover, he listened closely and then proceeded to present best option for me. I am satisfied and grateful. Thank you.

Hugo was fabulous in helping me book my reservation! He spoke clearly, got all the information correct, and stayed on the line while I reviewed the Hilton Honors text & email I received with all my reservation details. Thank you Hugo!

Angel was very courteous and helpful. He assisted me in choosing rooms for our family and the made the process quick and easy.

Our assistant was awesome. Thankful for his kindness and patience in finding us a room. Great people skills, great customer service. 5 star all the way. Probably gets employee of the month awards all the time and if he was a nurse would get the daisy award. Thank you so much!

Neal was polite and answered all of my questions. He talked a little fast but he probably was trying to get to the next customer.

At first try I was disconnected. However led to Jaime who provided excellent service. Patient and forthcoming. Made me comfortable.

We needed to find a nearby hotel while some work is done on our home….
When I called reservations, the hotel I mentioned wouldn't work for my accessible needs.
He helped find a nearby place that met our needs.
He was respectful & listened to what I needed then made sure to help me find it!
Kiddos!

John did an excellent job of booking my reservations for Nov. 2 and the 3rd and also reservations for Nov. 23 and 24th. I asked several questions and John pleased me very well. Give John a, A+ for me!

I have called every number and there is no one that can help me. The amount is still pending so I can't get the credit company to stop payment. My friend had also booked our rooms and got a better deal, so I need to cancel this reservation! Thanks,
Mrs. Stowell

Johnathan was very kind, accommodating and professional. He reassured me that everything will be alright at your Wonderful Hotel!
Thank You Johnathan

Mildred.gave truly exceptional customer service. She took control of helping book the reservation with skill and kindness. She was perfectly clear & easy to understand in a cust svc world where all is foreign with a difficult accent. She was the breath of professional fresh air so badly needed and thoroughly appreciated.
Thank you Mildred!

The gentleman who I spoke to was James he was a great man very helpful because I'm a disabled veteran. You need more people like this young man or gentleman working for your company. He was very helpful and very useful and very knowledgeable. Thank you.

I am a paraplegic and always, always, always ask for exactly what I need. I confirmed multiple times with him the importance of my need to take a shower. Did not happen.

The first two calls I made I was disconnected. Final on my third attempt I got Angel. He was very professional.and helped me get my reservation done. I would highly recommend him he did a Chuck Stop.great job.

We were kindly and efficiently booked for a hotel room after 1 AM at night/ very early morning. When we got to the hotel, we were initially told that the hotel was full. This was because we were booked for the next day, due to the time of day that we called. Posting this review so this type of mistake does not happen again.