BookOnlineReviews 10,240

We were kindly and efficiently booked for a hotel room after 1 AM at night/ very early morning. When we got to the hotel, we were initially told that the hotel was full. This was because we were booked for the next day, due to the time of day that we called. Posting this review so this type of mistake does not happen again.

The Customer Service Representative, Tony was very pleasant and helpful in getting our hotel reservations made for Thanksgiving weekend. Tony's skills showed excellence in service and professionalism. Thank you Tony.

Jessica was very helpful, efficient, and she was able to book the reservation in a very timely manner. I like the fact that I did not have to ask an abundance of questions. In addition to her excellent efficiency, she was very pleasant. Respectfully submitted
Vanessea E. Straughn

Neil was the best agent ever! He gave so much good info about the hotel, the airport, what's around the hotel! He helped me make the best decision! Top representation in my opinion! And he was very friendly and easy to talk to!

David is fantastic. He is a pleasure to talk to and he knows what he's talking about.And he will do anything and everything he can to help you with your reservation.

Cesar, went above and beyond in making sure my hotel reservation was booked. After looking at the area I needed to be, I realized there were many events going in the city of Tempe the same weekend I needed my reservation and all the hotels were booked to capacity. He took his time and found one near the location I needed to be.

Called for reservations and she was very efficient and respectful of our requests, she went over and above and all with a smile

This guy was on point. Professional, polite, detailed and fast. Top marks. I will definitely use this service in the future. Highly recommend!

Elsa Guadalupe The representative did a great job with finding a hotel solution that fit our needs and she was patient in the process, thanks

Emilo was a great help in getting rooms reserved for our daughters wedding. He did all he could to accommodate our elderly mothers.

Eugene was very helpful and patient because I grilled him about the process because I was routed to him from a hotel reservation line that had no availability for my dates and I was concerned but was a scam but he reassured me about it and it worked exactly as he said it would so he's a good representative for his company

Grace made everything very easy for me. She was so pleasant and helpful. The best thing was, she speaks very plain English, which was wonderful. No offense to anyone. Thank you, Grace.

Christian was very helpful. I was able to get a room even with such a short notice. He was also pleasant and friendly. I was very thankful for all his help.

Although the hotel of my choice was sold out, Jennifer made a suggestion for a nearby hotel. Thanks for trying to accommodate me. Truly appreciated

I could not find my confirmation in email so I called. You can only talk to New Reservations. I got Daniel. Asked him to check and see if they have a reservation for me. He said there isn't one. So I got a new reservation and paid for it. Just got to the hotel. They asked why I reserved 2 rooms!
Daniel needs a reprimand. Damaging your brand.

I was given the information that I needed in a kindly manner. Marco Antonio helped me with all my questions and helped me to book my reservation.

My experience was very good. She made me feel very comfortable with booking my reservation and I told her I bet I really appreciate her time and effort that she put in. Thank you.

Your's is a very comfortable hotel in a very good location and, better, your staff are very nice people, every one of them. Thanks for having us, sincerely,