BookOnlineReviews 10,196

I had to book a room last minute and Rose who helped me out was very wonderful. She gave me all the details and answered every question I threw at her.

The gal I talked with was very friendly & helpful. It was an easy conversation. A very pleasant experience. As far as I could tell she must be a valued employee. Thank you for your assistance.

Irwin walked me through the booking process and answered my questions. I felt re-assured that everything will be as requested, especially since I am travelling in a different country from my own. Thanks again!

Did a great job walking me through the entire process. Confirmed reservations, total cost and cancellation policy. Polite and respectful. This review is for Andi

Jose did a great job explaining everything to me and he made it easy to make a reservation. I've been to that hotel many times, but not recently. I look forward to returning.

My phone call went through very quickly. Emilio was very fast and efficient offered me more than one option and gave me all the information that I needed. He sent me a text to confirm why his way as well as an email.

The most helpful phone interaction I have EVER had! Polite organized intelligible. A great experience.
Jesus is over qualified

I initially tried to book a room online with Hilton Garden Inn but the transaction was not successful. I called and spoke with Carlos and my transaction was completed instantly. He was very responsive and helpful.

Understood exactly what we wanted, answered all our questions and only a few minutes to complete our reservation.
Fast and Efficient!

Had trouble booking online. Called the hotel directly and got my reservation all taken care of by a nice gentleman quickly and professionally.

I called to make a hotel reservation and was happy with the information I received. The airlines are currently undependable with the government shut down, so Jenny told us we could get a full refund by paying an extra $62, if something went wrong with our flight and we can't make it to Phoenix. It's probably a good idea to do that!

Terrence helped me book a room at a hotel for me and my partners anniversary. I had specific requests that he fulfilled easily. I'm very happy i had his help!

Searched in person at numerous hotels, and all were booked due to airport cancellations. I called Homewood Suites, booked on line with a very nice young man who got me a room at a reasonable rate. Thank you.

Had a couple different challenges while booking my room, including using the wrong credit card, which was declined because I canceled it and I had a new one. Completely my mistake. He was so patient and kind while we work through this till I realized that I gave him the wrong card.
Great man great customer service

I called to get a medical discount not realizing I was going through a 3 rd party. I was only supposed to pay $50 for my stay. She should have told me

Your employee I turned out to be a very pleasant person and well informed he gave me all the necessary information and didn't seem to be annoyed with my questions. He answered everything very precisely and promptly all I can say was I enjoyed my conversation and thank you for having a good employee and somebody who is personable.

This $#*!ing hotel is an overpriced dump, you owe me,_$ mother $#*!er
You misrepresented yourself as an employee of the Hyatt Regency
This hotel is a $50 a night place
You can send me some $ contact me
I checked hotels. Com in Arlington this place is a scam you are running

Calvin was easy to work with and arranged everything I requested. We've stayed here several times and it's a clean safe hotel.

Marco beyond helpful, gave precise explanation for what was needed to complete reservation, appreciated his expert assistance,

Called on the phone for questions about booking, the representative answered all my questions and helped me book a room. Fast and efficient process with extra security when taking my credit card info over the phone. The rep was helpful and friendly.