On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Efficient and informative
Courteous and encouraging
Amanda was very courteous and helpful, needed to make two separate reservations and she took time to explain everything thoroughly
Booked room for 2 nights looking for a deal. He made this a enjoyable experience
David was able to help me book a room close to the venue! I appreciate his assistance!
Great attitude during my booking. And knowledgeable about the hotel.
Got it booked! And even though there were other better prices Alex was incredibly calm and collected during the process.
Friendly and knowledgeable, great recommendations on things to do locally
Excellent and informative service. Very kind and helpful.
Very nicely done. Listed well to my questions and addressed them
He was easy to speak with, and had a calm voice. Very pleasant!
Junior was super. He helped me to find a room with a Jacuzzi and non-smoking and told me about the hotel. I am very excited and hoping that we can use it again can't wait to arrive.
Suleima was very pleasant and professional and reviewed the information again to insure all was correct.
She did a very good job helping us finding a hotel we need more people like her in the industry.
Thing D Joe was a great salesperson. He took the card information got back to me. It was very professional and I feel like he's probably the best person that runs the telephone on this side of wherever the other side is. Thank you very much and have a nice day.
Your person I spoke with on the phone booked my room in the wrong state so now I won't even get my money back I paid $118 for nothing
Joel was very respectful and helpful! I wish everyone was like this. Have a great day
Mike Edwin is a real asset. He is excellent at his job. I am so grateful for his service. Please let him know how amazing he is and how happy I am with his service. A big thank you from Isabella Di Florio.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members