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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great experience! She made it easy to rent a room and found a reasonable price!
Your staff person was very helpful in completing my arrangements. I appreciate her politeness and helpfulness with questions.
Very nice experience.
Tamara was very helpful! Thank you!
Would recommend and use again.
The rep on the phone, Giovanna was great. What I DONT like is the fact that as a customer I have to call a different phone number or be transferred if I'm trying to make a reservation but use Hilton Honors at the same time. Should be seamless. I was booking 2 different rooms but couldn't be seamless with Giovanna on the phone.
This service screwed up a reservation I was trying to make and then basically said I was S.O.L. ($#*! out of luck) if possible I would give them a minus 10 or lower rating. They made the mistake and want me to pay! I attempted to cancel their mistake immediately but was told they wouldn't!
Horrible service!
Couldn't assist even with just giving me the correct number to call!
Worst part is she hung up on me mid conversation!
She was awesome and helped out big time! I was not going to reserve but Kimberly helped change my mind.
Emilio was very professional
And helpful!. We were able to get a room!
Thank you to Ashley for helping me out with my reservation. I have surgery this week and needed to make sure my husband and daughter would be take of. You made one of my hurdles today pleasant.
Excellent customer service. Cost was significantly higher than anticipated but that's expected
Ashley was very personable & made the task of booking the hotel stay pleasant. She was efficient, answered my questions and was helpful.
Lauren was so friendly and helpful when trying to find a hotel near an address.
Mioneshela, was wonderful in getting us a room in a short time! My mother is passing away and she really helped our accommodations pleasing! My family thanks you from the bottom of our heart!
Easy to book. Very friendly She's very professional
Just booked a room and he answered all my questions and was very pleasant
Roxy was very helpful and professional. Great customer service.
Polite and attentive, very knowledgeable and courteous, nice person to talk too.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members