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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Nadine was very helpful with our booking. She was truly a blessing for our upcoming trip.
More interested in talking than listening. Had to tell him the date 4 times and location 3 and then had to repeat the address 3 times. It felt like he was doing another task while speaking with me.
Was able to have all questions resolved with hotel staff representative
Giovanna was pleasant and professional. She was thorough in explaining the availability and rooms with king or 2 queen sized beds. Cost and taxes and other charges explained. Wait time was not long. I also appreciated that Giovanna spoke English and we were able to communicate well.
Easy to understand and very helpful. Appreciated her friendliness.
Ricardo very polite and helpful. Explained all details.
Very good experience. Confident in the help I got. Appreciate people who know what they are doing.
Great job. Very helpful. I hope I get Lauren again the next time I reserve.
Waste of time I don't understand why I'm doing it and am getting irritated
She did her job great and very helpful! It's always good to speak to someone instead of a robot!
Extremely pleasant the lady that performed my phone call is literally a professional
Jesus was knowledgeable, friendly, and professional. He did an outstanding job of checking me in.
Quala was very helpful to me. I give her credit because it is the people behind any business that make a difference. I called very late to get this reservation done and she took care of me.
She was very professional about helping me and she was very kind in character
Trouble with phone service. Operator could hear us but we couldn't hear her. Joyce called us back and was very patient during the process. Lovely lady!
Kimberly was very efficient and professional. She answered all my questions and helped me reserve a couple of rooms for a Fall visit to Door County.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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BookOnline