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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Quick & accommodating. Charlie did a great job helping me find a place to stay in the area I was looking to find. Thanks!
Very nice, easy and efficient. Great job. She summarized well at the end and made for an excellent experience.
Was able to answer my questions in an efficient manner and it was fast and to the point. Loved it.
Very easy to work with. Very helpful. Provided great suggestions near my area of preference. Helped me get booked efficiently.
The price they advertised was 59.00 but it costs 129.00 plus 52.00 because "looks like someone just grabbed the last $59.00 room"
Cristian was the customer service rep that help me book my room. The initial hotel that I wanted did not have a double queen bedroom available. Cristian searched and found a nearby hotel that had the room space I wanted and he took the time to describe and explain the options available to me and got me booked. He did a wonderful job he was kind, courteous and professional.
I was charged more than half of the room rate in "fees" The room was 349 and the fees were 200. No one answers the support 888# and the chat bots are terrible. COMPLETE SCAM FRAUDS
The representative was very efficient and helpful.
Did great job with reservation. Very patient. Read through reservation for accuracy
One word "Awesome ".
She's on point y'all……for someone to do their job as efficiently as she did with me, they've gotta love it or really love the compensation.
She ensure my commute want too long, it's ideally what I'm searching for, based off the series of question she asked, then she diligently narrows her search to the most affordable spot.
Getting all of this in one stop shopping package ain't no task for an apprentice.
We should have someone of this sort fitted in every job description, then we all would sincerely be saying, God as truly blessed America.
Good job Carolyn, keep it up!
I give you 10/10.
Don't worry, I'm a Judge.
Melissa was great and very helpful and was easy to work with
I called to make a reservation and Joi it was pleasant and helpful, which was important since I'm flying up for a death in the family. I didn't need any hassle and she was wonderful.
Was charged an now arguing trying to get my money back even tho I had ins. To not let this happen
Agent Starr gave excellent customer service. She was very detailed oriented, she put me at ease that I would get follow up information within 24 hours with more details.
Woman continues hanging up on me (it was same woman) as I finally got through to someone else and completely different experience
Very helpful and courteous! Wonderful service! I was irritated when I called and by the end of the conversation was in a much better mood!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
BookOnline