On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Matt was so helpful and patient with me while I got all my information. He is definitely a person that like to help people. Thank you Matt
The experience was soooo easy. I'm not very techy and she made everything very stress free
Prompt and efficient as well as very helpful
The representative for the reservation done promptly
Amanda answered all my questions about available hotels and their amenities
I called to ask if the hotel I booked was non- smoking and he refused to tell me, and referred me to the online description. After going back and forth he said this is not a help line and he didn't care if he was rude.
Totally not helpful and will never call again!
This man was kind, intelligent, friendly with a huge amount of perfroasioaliam. Went out of his way to help me and my famiky
Tamara was excellent. She was very helpful. If all of your employees are like Tamara, I will definitely book again.
Very professional to handle his job. Lots of patience.
The who took my reservations went above and beyond. Took my preferences and gave me the best advice. If my business needed customer service I would definitely hire her.
Cesar, was very helpful and answered all our questions! Really looking forward to our stay.
Great job. I enjoy my stay I will not for get to tell my friend's and family about the Eastgate resort. No complaints at all. Thanks you.
Very accommodating. Helped me get the room I wanted.
Grace was very helpful, efficient and thorough, helping also with questions about the area. Good job!
The hotel I wanted was booked so he provided other choices. He did a great job!
I generally find booking a trip stressful but Georgette made it actually fun. Very helpful and pleasant.
Thank you for your time.
Something is happening in Leesburg on the dates I need a room! Tometeo was so patient in helping me find alternate places. He was terrific
Adrian was helpful and helped me to book my room quickly and easily.
I was treated with respect. Everything was explained thoroughly and any questions I had were addressed patiently. It was definitely a positive experience
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eve, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us the phone number you called from (your phone number) and we will respond with the next steps.
Thank you