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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Sounds like your talking into a can. I can hook up a string through 2 cans and have a better conversation. Not helpful when asking about government rates or military discount.
I worked with Ada and Laura and both were great about finding a solution for a last minute, pet friendly, breakfast and specific location booking. Helpful, friendly, fast. Went above and beyond.
She was wonderful. She was also very helpful in trying to find rooms that would accommodate what we were looking for.
Susan was very professional, kind & helpful. She went beyond the call of duty to help me find another Hotel near Medical center
Tried booking me on Vegas when I wanted St. Louis. Took forever
Edgar was very helpful In securing my reservation.
Excellent clear communication and support. My online reservation would not process and I called I for support.
What a wonderful representative that assisted me. Very pleasant, helped with finding rooms in a different hotel than I was hoping to get, since la Quinta was booked full. His voice was so calm, pleasant and very respectful. This was customer service at it finest. Thank you!
Laura was great! She was willing to look at several options and very helpful. A very pleasant experience!
Very pleasant receptionist. Easy to understand. Made booking fast & painless.
Adrian was very efficient and friendly. He made our reservation for us by phone because the internet wouldn't complete the booking. Thank you.
Edgarcwas exceptionally friendly and kind, and he helped me to choose the best room to fit my needs.
Our agent worked with me to offer a great deal for two rooms and two nights! She was both competent and kind.
Christopher assisted me with my reservation over the phone and was spectacular with his service.
She was very patient and kind throughout the whole process. Answered all the questions and believe she gave me the best discount possible.
Made reservations for a birthday celebration and Salvador made the reservations go smoothly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members