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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very helpful in all aspects. Thank you very much. Made reservation process much easier.
The problem is the best Western even though I called them and talk to Adrian at 12:07 AM and thought I had a reservation when I got there they said I did not. And I said when they told me that they had one room left so you screwed up you get me a room somewhere else we don't do that, not to mention the fact the room was $274 that is highway robbery and thievery.
Got really good service when I called your rep to book a stay in new milford ct today
Recently booked a weekend say in Hershey, PA and David in reservations was extremely helpful and knowledgeable.
I was very frustrated trying to find a reasonable one- night hotel in MSP. Online prices didn't seem to match reality. Was trying to book Marriott and ended up with the agent Susan who was very helpful, calm and even a bit humorous. She made a frustrating experience almost enjoyable. We'll see how the hotel is. Thanks, Susan. Mary Hanley
Smooth- friendly call made it easy to adjust our plans and get a room on short notice in the area
Cory was patient and helpful even when our call got dropped and I had to call back.
Served my need. Cheap.
Fairly clean. Simple. Maybe a little to close to highway traffic on the side I was on. Kinda Lou d.
Joyce helped with a reservation and I appreciate her professionalism!
Ashley was wonderful, very professional and pleasant. I felt very comfortable talking with her.
He was clear and obviously experienced. When his usual system couldn't read my credit card number, he sent me a link and finished the process that way.
Lydia was excellent and went above and beyond to find a room for my husband and me. Thank you Lydia!
Sorry, I was having trouble understanding you.
So I hung up and called the hotel directly to book 2 rooms.
He did an Amazing job was super helpful and made my booking experience simple
Very friendly & helpful. Made booking super easy.
Offered options, reviews & directions.
Highly recommend
Trivia was great after I struggled with your website! Real person who knows her job and a pleasure to speak with!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members