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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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She was attentive and did everything possible to satisfy my needs, great job
After not receiving a confirmation email from the online booking company, which apparently was a third party vendor, I spoke with customer service representative Abigail, who was very patient with me and helped me with my booking. Abby was very friendly, fast and efficient, and extremely knowledgeable in servicing my booking needs. She is certainly a valuable asset to your business!
By far the best person I've ever had on the other end of the phone doing a booking. Friendly, Funny Excellent Attitude
Tamara was very helpful. She was easy to understand and very knowledgeable in performing her job
After an hour and a half of having trouble checking in in the middle of the night, Felicia saved our day! Thanks again! Happy customers.
It was such a pleasure working with Paola.
I am not very phone savvy and sometimes
Things like this are hard for the elderly but
Paola made the transaction effortless! Thank
Wait to meet her when we arrive at Microtel!
Thank you so much!
Susan did a great job of helping me figure out if I could take my cat to the doubletree and told me what I needed to know.
Must have reached a third party reservation website. After 3 tries to book a Healdsburg CA gave up and called. Online per night, $162. Said online rates changed and it will be $177 a night plus taxes. Ended up being $487 total. Neighbor booked after I told them I had. 2 nights with taxes, $355 for a two queen vs my King with sitting area. $55 total with taxes for two nights. Called back, spent 30 minutes debating. Said they had emailed itinerary so I could see the itemization. Never emailed it. Wife called back asked for itemirary to be sent to her email. Never happen. Scam 3rd party. Wouldn't cancel per request. Wouldn't cancel wife's request. Did dispute with Case today. Booked direct with Best Western yesterday.
Good luck this ever pots as expect this BS company will do their own Fake posts.
This clerk was very efficient helpful & polite. I enjoyed interacting with this clerk.
Reservation was confirmed and all my questions were answered. Excellent and prompt service.
The customer service agent did not sound very enthusiastic about helping. I usually stay there at least once a month when I am in town for our executive conferences. However, this Marriot representative did not make me want to return.
The agent was very helpful,l and socially appropriate, and confirmed my information.
My experience with Kim was very professional and informative.
Edwin was absolutely Very helpful & courteous! Handled it all professionally with a a tad bit of humor & a joy to talk with. Looking forward to our stay. Thank You Edwin.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members