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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Grace talked up this quality inn as being recently remodeled and nicer than most other budget friendly hotels. Wrong. It was dirty and looked to be remodeled about 10 years ago. Would not come back for the $126.00 for one night we paid.
He knows his job. Simple enough! I don't have much else to say.
Dawn was extremely helpful and took the time to find a place that takes vats. My experience was outstanding
I booked a room and the particulars of the rules would have prevented my 18 year old daughter from checking in before I arrived in country. In addition, my daughter was required to present the credit card used for the booking, which was not in her possession. The hotel had a no refund policy but through steadfast efforts, the hotels.com agent was able to cancel the booking for me and get me a refund. I am a happy camper and I applaud the agents work who helped me.
I thought I was calling the hotel directly but book online.com didn't identify themselves. I requested my reservation they booked it and when I arrived at the hotel they had booked the wrong room. Ultimately I cancelled this reservation and worked directly with the hotel. Booking online has refused to give me a full refund when this was their error. These people are deceptive and just want to take your money. Please book directly with the hotel for honest service.
Dawn was so patient, kind, and fun!
She made me feel appreciated and made it a f easy experience!
Booking a holiday vacation in September, and the booking agent clearly explained all options. She was extremely friendly and knowledgeable.
Booked in a thorough and professional manner why do I have to say more then that?
Easy simple process Ashley was a real pro! Thank you
Cory did an amazing job and I will recommend this service to my friends and family. Highly satisfied the way he helped us.
Wouldn't listen. Kept interrupting me. Told me in no uncertain terms that the price will only go up the later it gets.
Amanda handled my particular situation professionally and promptly. I had made a blunder earlier in the day in regards to a booking I made and Amanda fixed the issue and got me back on course with my original plan.
Actual studio 6.counter staff.is not efficient.nor helpful...horrible experience...
The booking agent answered all my questions and explaned everything to me... cannot wait to my room on the 22nd
Late in the afternoon realizing my try at booking previously in the day didn't go through. (Probably due to low battery on my end) However, when I got to town and realized what happened, a quick call to a very polite and nice woman helped me out! A few minutes later I was at the motel and checked in to a very clean and nice room! Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members