On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I felt comfortable in knowing that my needs were met. Thank you Marc
I enjoyed my experience with Jorge. You're blessed to have such a wonderful employee.
Felix was excellent and professional in helping with the booking experience.
Spoke with Ashley regarding rooms available in Opelika, AL. Ashley was very professional and polite! Did not book as the prices were too high for an upcoming event in the area.
My experience with Ms. Joycelin, she was super with explanation of my booking. She was people friendly. Something you get less of more and more everyday. She great in her skills.
Jennifer grabbed us one of the last hotels in the area after the Nascar race was postponed. Checked in and it is so nice. Saved us a huge headache. Thank you, Jennifer!
Thanks Taylor, appreciate you making the booking a room so smooth and simple.
Monica was professional, helpful and knowledgeable.
Time saving. Price was a little high. Operator did explain all cost. Thanks very much.
Martin was excellent at helping at the last minute with every detail. Thanks Martin
Grace talked up this quality inn as being recently remodeled and nicer than most other budget friendly hotels. Wrong. It was dirty and looked to be remodeled about 10 years ago. Would not come back for the $126.00 for one night we paid.
He knows his job. Simple enough! I don't have much else to say.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members