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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great customer service, Very nice And professional.
Joyce helped us make a reservation for two weeks at the Sewanee Inn. It is a busy time of year at the Inn and I couldn't get the reservation online. Joyce was able to work some magic to get the room we needed. She is great! Thank You Joyce!
She was flexible and answered my questions. I made a mistake in the process and she helped adjust the reservation
Lauren was professional, patient and well spoken. When booking a reservation, what more can you ask for?
What is as easy as pie very precise, and helpful. Well done.
He listened to my request and provided me with information I needed.
Looked at all hotels in area. Only found 1 room available. I took it.
Ashley was very nice. She gave me options, pricing, and answered all my questions
Agent said he doesn't have the visibility for my request being full refund. But was cordial and empathetic!
We enjoyable stay we enjoyed all different of a good hotel and was very pleased with the consideration and concern of your employees in everything and get a very nice job thank you very much hope to be back soon
Have not received membership number or confirmation email
I needed hotel front desk, they gave the phone number right away.
First, Jennifer was so sweet, friendly, and patient with me. Second, she worked so hard to find me a hotel with a great rate and good price. Parents weekend at MIZZOU is crazy busy and impossible to find rooms. She was able to find a great hotel close by with a great price. Thank you, Jennifer!
Wonderful, very polite, helpful and accommodating.
The agent I spoke with, Paula, was so accommodating, personable, and professional. She made a rather difficult situation for me, personally, so much easier. Paula is an outstanding member of your team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members