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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Did a great job
Great phone mechanism to get cc info
Nice friendly professional operator
Very helpful and pleasant to deal with. He spoke clearly and was very polite.
Just needed rated for specific date and if choice points would help. Corey was able to quickly and politely able to give info I neede!
She started with we have hotel room for 183 turned out to be 283 she says with taxes then we get billed in American dollars
We even told her we just got evacuated and she couldn't tell us the truth.
Simple and appreciate the fact you could understand what she was saying.
The lady booked me seven hours away in a different city. Then seen that in text from hotel, called back within 3 min, told me I was going to get charged one night for short notice cancellation.
It was book 5 min before
Grace went over and beyond really took her time to really search for good deals for me
Dawn was absolutely terrific helpful with securing me a room and fantastic rate. It is absolutely a pleasure to hear a kind voice on the other end of the phone and answering all my questions with patience. Thank you Dawn!
Could not have been better. She listened to my questions and answered each one.
Dawn really tried to help me book a certain room. Unfortunately, big event is happening and she tried to give me options. Too bad it didn't work for my plans. I will have to find another date. Our family loves the Gold Dust!
Cesar was super kind and helpful. I knew I wanted a falls view room, but wanted to keep within a budget, and he was able to find us a great option!
Efficient, pleasant, results quickly, all questions answered with panache!
The Guy I talked to could not give me any information on the place that I was trying to rent a room from and then got a huge attitude with me and hung up on me
We were helped to secure a last minute reservation at Ramada in Quesnel BC
We are very happy and really enjoyed the stay!
Thanks s lot!
Ivory was extremely courteous and very helpful. She turned a slightly stressful situation into an enjoyable one. Totally professional but still warmly engaging.
She gave me the information then she hung up on me because I didn't make a reservation. I
I had issues getting my credit card to go thru after several tries and a few different ways we were successful. Cory was calm and patient and talked me thru each step. Exceptional Customer Service!
Great customer service, Very nice And professional.
Joyce helped us make a reservation for two weeks at the Sewanee Inn. It is a busy time of year at the Inn and I couldn't get the reservation online. Joyce was able to work some magic to get the room we needed. She is great! Thank You Joyce!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members