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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Overall, I was made to feel safe and comfortable with my planning. Very very accommodating and kind person.
Corey was courteous and professional. He was a breeze to work with. Thanks.
The system is very complicated you need a lot tech knowledge.
I can't believe that a company would even consider using the system l am sure you will loose lots business l will never use it again.
Richard provided excellent customer support and addressed all my questions about an upcoming reservation.
Brooke was polite and very helpful getting us rooms at the best western in eau Claire. It's a very busy weekend for the university that weekend. Thank you, Brooke
Very good, the Agent was very helpful and Professional
I was able to book this reservation directly with the hotel which I really appreciate. Robert was courteous, answered all my questions, and was efficient. All very much appreciated!
Very pleasant helpful and patient, excellent customer service skills and very knowledgeable..
Ashley in Shreveport Summa Ave hotel was so patient. I gave her the date and type of room, but couldn't remember my card number. She allowed me to call back when I go to a safe place to retrieve my card. She recalled that we had stayed there before and that was refreshing.
The reservation process was performed in a very professional and efficient manner.
I'm not from this area and I had some car troubles. I had to find a hotel for the night. When I called, Catherine was extremely kind and helpful.
Rosangelica provided me excellent service in finding a hotel in my preferred area in Anchorage in crunch time.
He was very courteous, professional and knowledgeable.
Asked Miss Claudia point blank, Front Desk #.
Got exact tele #. Thank you, Claudia! Didn't need any extra words. Sometimes exact info goes a long way.
Very courteous.
Cory was both professional and accommodating. Making this reservation was so easy and I love the up-to-date technology. Too often, I get a computer voice when I make reservations. It was so wonderful to talk to a real person, especially Cory. I will definitely keep coming to this hotel! Cory did a great job! KUDOS!
She was most helpful! She went above & beyond my expectations!
He was very helpful when asked information. Had a nice and positive attitude.
Did a great job
Great phone mechanism to get cc info
Nice friendly professional operator
Very helpful and pleasant to deal with. He spoke clearly and was very polite.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members