BookOnlineReviews 10,239

Cory was VERY NICE and patient with us helping to make our vacation possible and starting us on a great journey.
If I could have given him a 10 he would most definitely have gotten it.
Thanks Cory for all your help.

Brandon was so friendly and helpful, while still being a professional. A rare commodity these days.
I am a very young 72. He did not call me "Dear". He did not speak to me as though I only had 1/2 a brain, or as if I was invisible.
Bravo, Brandon! And I thank you.

Felicia was awesome this evening in booking our hotel. Easy to work with and very knowledgeable.

She was on the line with us for a long time trying to figure out where to go.

Very informative, did a great job. Made it very easy to make the reservations!

Actually how I wanna be treated When I am spending my money. She was pleasant kind knowledgeable And very helpful. If I had a place of business this is the type person I would won't working for me.

I requested a suite with 2 Queen beds. We did not get that room and we're way overcharged for the room according to the hotel. I verified twice with Jennifer that we wanted a suite and she confirmed at the cost of $245. We are stuck with an overpriced room and expect a refund. Very poor job by Jennifer-she falsified information to me. Check the rates for a room here with 2 queen beds. It does not cost $245.

I'm a Hilton honors gold member and wanted to book my rooms and Garcia was not helpful and ask me to tell the desk that. That's absurd and I never have had to deal with that. I'm very disappointed and when I asked why he hung up and sent me "how'd I do" text. Garcia, you failed.

Very helpful even explain the difference between the pricing online and the real pricing.

Our team contacted booking number to check for rooms and Ms Paige was quite courteous, pleasant and also helpful.

Even with the accent ( Jamaican) she was easy and patient!

Needless to say, she found us rooms at the pricepoint we set and followed up to complete the booking.

She is an asset to your team!

It was great and fast thats a great customer experience i had

Carlos was very helpful in booking our room for our specific needs during some medical appointments. He offered us to store our luggage at front desk if we needed to as our appointments were going to last past the check out time.

The customer service representative was professional and very knowledgeable and pleasant

Customer service rep was articulate and did a nice job!

It made it very easy and it was a pleasure to get things done right away

Garcia was very friendly, helpful and knowledgeable. Great experience with his excellent customer service.

Claudia was VERY rude when I called the booking phone line, from the moment I picked up. Poor customer service skills and then she passive aggressively hangs up the phone without indicating that she was ending the call. Terrible interaction and can't believe she passed the hiring phase of your team, with that attitude.

Agent was rude and hung up the phone during booking.

Pleasant and very professional!
Garcia eased my pain!
I had two dropped calls before I was lucky enough to get Garcia. He calmed me down!

Cory was one of the best representatives I h spoken with tonight in 6 different hotel I called