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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They pretend to be the hotel, be aware of them being a fraud.
If you book with them you lose your money.
It was very pleasant, Francis was most helpful and informative.
Amanda was very helpful! I had questions about booking for our company and out of town guests, she was able to answer my questions and went beyond by offering a representative from the hotel reach out to me- which they did the next morning. Refreshing to have great customer service!
Jose was very helpful and understandable. Not so much for reservation desk in middleburg florida. I may be calling back to speak to Jose because he was so helpful.
Easy to work with. She does an amazing job. I look forward to booking more with Hampton Inn
Carlos was very helpful and professional. He was a pleasure to work with and was able to find our rooms on short notice. Thank you Carlos!
I just called to inquire about guidelines for bringing my service dog on my next trip to Vegas and our stay at the MGM hotels. Melody did a great job with inquiring about the formalities and requirements so I can be clear on what to expect. Thank you very much.
She was very sweet and very helpful...gave me exactly what we needed
Needed to adjust my dates, location and Fed Govt rate. Staff very helpful
Very helpful and patient. I Had credit card issues, which he helped resolve.
Rosa did a great job finding me a room for my young adult son
Ashley was very helpful and made everything easy. Thank you for the excellent service
Multiple rooms on specific dates and confirmed within an appropriate amount of time.
Very polite, understanding and helpful, to bad he doesn't work for American Airlines; they could definitely use the help.
Jeannie was incredibly helpful and made booking super easy. I appreciate her assistance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members