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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Ziola was a great help. Had a emergency situation that she helped me fix. Thanks again
Striking out online so called a phone number for help. Then struck out on phone line too but Dillon was so nice and so friendly through it all. Thank you!
Horrible I was told by Katherine that I could have a room even though it was 12:45 but not so. I paid 150 dollars for a room I can't use
Nicole was SO helpful! Loved talking with her. She was so patient with me and really trying to make it a special time for us. I am so grateful I got her on the line
While trying to book a room in NH I was nervous about ensuring that the hotel was close to the wedding venue I was attending. Brandon was very attentive and double checked the hotel with the reception location and reassured me they were within close distance of each other. He was friendly, patient and I felt very comfortable asking all my questions about this rather last minute trip.
Very nice guy and also went over everything in detail
In trying to book a hotel I tel in small NC town, we found the actual available room rate to be 50% higher than the online rate. Francisca (?) Found us a comparable hotel at less than half the rate. Excellent customer service!
Excellent customer service! Very patient and informative.
Navar was quite helpful this evening! My daughter had just told me how beautiful the hotel is and I decided to see if we could stay for Hanover's graduation weekend.
Anita was very professional, knowledgeable & sweet.
Cachet Renee was an amazing receptionist! She was very helpful with my booking! Hope in the future she's available to assist me again!
I tried to book on line and got the message that the room I was trying to book wasno longer available. Then, due to some unknown reason I was blocked from the site. I called and was served by Carlos. Got the room reserved without any issues and completed in a timely manner. Great customer service!
My wife and I called to make reservations for a stay in the Boston Massachusetts area. Cynthia helped us resolve a scheduling problem, and consolidate reservations to make our visit to the area simpler and therefore more enjoyable. She did a great job.
C. Enrique was very professional: courteous, informative, and thorough.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members