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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Added $100 processing fee to the $129 Best West room fee. They are a "wholesaler" not a Priceline. Fee was not clearly stated on the webpage.
Wonderful and thoroughly helpful and efficient service from Oscar.
Terrific in every way. Thanks. Jennifer was a great agent and could understand everything.
The woman I spoke to helped me out to find a room very close to the casino because the rooms at the casino were a little too steep and price for us she was very pleasant and I really appreciated her help and cheerful attitude
Francis provided such amazing customer service while assisting me in booking over the phone. I had called multiple hotels and was trying to find a good stopping point to sleep for the evening. (Talk about stressful) Francis was sure to put my mind at ease and even offered a bottle of wine upon arrival. I am so excited to arrive!
Save yourself a headache and money and do NOT book a hotel through this website. I have never written a review before, but this one is a PSA. I reserved a room for one night and the "taxes and fees" were almost 70% as much as the cost of the room. I emailed customer service asking for an itemized receipt, to which I was told was not available. They allege I saw it on the check-out screen and can't provide anymore details. When asked to speak to a supervisor, I was told I'd hear the same message but someone would call me back. Still no phone call, no receipt and no explanation. I should have called the hotel directly, used the hotel website, or used a reputable website and saved myself a significant "booking" fee. Outrageous. Just please stay away from this site.
She was very personable and efficient. I can't ask for more when making reservations for a necessary stay away from home.
AS HYATT MEMBERS WHO HAVE NEVER BOOKED A STAY OUTSIDE OF USA, WE WERE SO CONCERNED ABOUT TRYING TO BOOK OUR STAY IN MILAN. THANKFULLY, DANNY ANSWERED THE PHONE, AND IN HIS LOVELY ENGLISH, PUT US AT EASE AND MADE BOOKING OUR STAY WORRY FREE! DANNY WAS UNBELIEVABLY KNOWLEDGEABLE AND PROFESSIONAL! HE WAS SO VERY PATIENT AND WENT BEYOND ALL EXPECTATIONS TO HELP US! HYATT NEEDS MORE STAFF LIKE DANNY! I HOPE YOU GI E HIM A HUGE RAISE AND HOLD ONTO HIM!
She was efficient helpful courteous and timely a very pleasant experience appreciate being able to talk to a really good reservationist on the phone and with really no wait time very pleased with BM
Hi there!
Dillon provided excellent costumer service this afternoon when I spoke with him and he coordinated three reservations for colleagues of mine. He was exceptionally friendly and efficient- both of which were greatly appreciated by me! Very much appreciation his speedy support and friendly attitude!
Lisa was very knowledgeable and informative. She was very helpful and kind. Having been a Hilton cardholder for 4 years and a a honors member for over 20, she exemplified everything I would want in my company.
Spoke very clear and to the point. Transaction went very smoothly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members