BookOnlineReviews 10,239

I really enjoyed calling and talking to a human being and it not being an AI. John was very friendly and very professional considerate about what I was trying to do for my niece and helped me with both of my stays for my niece. Very easy to communicate with. Very easy way to pay. Thank you

He was very helpful. I called because I couldn't figure it out online. He talked me through and booked a room that worked for cruise we're going on.

My husband and I called to reserve a hotel room. He was very kind and helpful and we appreciated talking to a person versus booking everything online.

We will never use this site again. AI named Jolene totally lied about the rate and added over $100 to the bill. We are going to contact the attorney general

I called the hotel directly to make my reservation and spoke with Marc. Marc answered all my questions and noted any requests that I had since I'm bringing my 2 dogs along and helped me make my reservation easily.

George was very nice and extremely polite end informative. He guided me through the process of booking my rooms and answered all my questions.

Excellent customer service. Promptly answered my call. Very courtesy. She took the time to find the best deal available for me.

Okay, after checking several beach hotel choices, l went for the best looking one... fantastic... Miguel Angel was the agent and he handled every minute detail with precision. He was personal, polite, professional and made every detail clear... we are thrilled with our reservation coming up.

I spoke with Hugo to make my reservations just now. He was very professional and made the process easy. Thank you so very much.

Nadia was very helpful in assisting with our reservation. She spoke slowly and clearly and made sure each of my responses was correct before the final confirmation.

Miguel was very polite, clear, and efficient with my reservation for 2 separate rooms arriving/departing at different times. I knew I would have problems booking on my own so I appreciated his help by phone. All confirmations were quickly done with texts and e-mail. Success, thanks to Miguel!

Elmax was very helpful to book my reservation and apply the discounts that couldn't be done online. He repeated everything to confirm he had the correct info.

He was amazing he was very fast efficient and u could understand him which was so refreshing.

The person I spoke with to make a reservation was very clear and helpful. He explained the system for entering my credit information carefully I got my reservation confirmation text immediately.

Joyce was very fast and efficient. It would have been easier if she had spoken slightly slower. Otherwise, it was a very good experience.

Registration process with Austin was very successful. He was friendly. Had a sense of humor was patient and gave me all the information I needed.

He answered all my questions gave me the details of our king Felix room with a view, also all the amenities for ringing in the new year. I was happy to hear breakfast has been added this year.

Very pleased with the service! He came off personable and genuine. Hard to pass my sniff test. This gentleman definitely made me feel appreciated without overdoing it. Keep him and pay him properly.

Loved that I was having trouble booking online and Armando not only assisted me, he helped me save a little $$ on my stay while coming back to Queen Creek! That you for making my guest experience start off awesome!