On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
James helped me with booking a room for a loved one that needed to be well rested. He made it effortless and was efficient with answering my question and concerns.
JAmes was very helpful in assisting me with find accommodations very quickly while I was in the fly. Answering all the questions I had while finding a spot to rest my head for the day.
Service guy got me booked, canceled, booked again…lol! I needed cancel insurance so we had to go back and redo the booking- i declined it at first then changed my mind!
You lied about your location, stating your downtown which lead me to believe I would be walking distance to downtown to explore the area. Also you failed to mention the parking fee. Your rooms are way over priced. I am going to honor my commitment but I am not happy.
Catalina was so kind and patient. I am disabled and can become confused easily. She was willing to wait until I was sure I understood the information provided. It's so nice to know there are still people around who are so willing to help.
Frank proved that to be 100% true! He was extremely kind and a pleasure to do business with! We are looking forward to our stay and hopefully getting to meet Frank.
I just had an awesome phenomenal, quick, and efficient successful conversation with Val (Valentino) to book our one night stay at your lovely Tampa hotel Westshore. He was able to look for the best price and deals and was able to juggle a lot of my information. He was extremely kind and proficient. It was awesome to be able to speak to a real life person since the website, although apparently thorough and lovely, was not able to handle all my issues. But Val did extremely well dealing with all my issues.
Definitely a keeper. Thank you for that option. Happy holidays.
Allyza was very kind and patient with me so early in the morning! It was much appreciated as my phone was giving me problems! The reservation was easier than I expected! 😊
I thought I would get just a general customer service person, BUT NO - I got the HOTEL PRO. Nothing makes you feel more confident about booking a reservation than a person who can tell you confidently, from experience that you're making the right choices.
Tried online booking with problems. Booking calling hotel direct was superior! Agent was very thorough making sure all details were correct! Even received a AAA discount which I wasn't aware of! Thank you!
Jonathan was great however I'm waiting on refund ******* Chris Laux/ Sandy Sutton as of date 12/12/25.reservation was cancelled 11/22/25
I was misled and told I was speaking with hotel eleo and I asked for the patient rate he said he was giving it to me and the protection plan he said was included and it was not he was not upfront and did not tell me he was a third party billing and reservation platform I called back and asked to speak to a customer service manager and they would not give me one
I was led to believe I was in n directly with the Marriott booking and was not. Was also told it was fully refundable up to the day of travel which it is not fully refundable- needs to be a covered reason. Totally misled and now they are impossible to get in touch with to get this cancelled. Horrible experience
I booked 3 rooms and asked specifically for poolside and the agent confirmed. When I arrived at the hotel, the desk told me, y reservations were for standard non-poolside rooms and the rate I was quoted was not the rate I paid for. Fortunately, then\ desk clerk was able to get me 2 poolside rooms but couldn't book a third poolside room, which is what I booked and prepaid for! Glad the clerk could help me out a bit, but quite disappointed by the booking agent not booking me what I requested. I asked 3 times for poolside rooms and was told yes, confirmed. Won't use this booking service again. Highly disappointed in the service and room rate. Avoid using BookOnline at all costs.
My experience was wonderful. She helped me with prices from different hotels and even helped determine the distance from the hospital to the hotel for me. She was very informative, friendly and quick.
Roberto was professional, knowledgeable and was able to answer all my concerns.
Joseph was extremely helpful, knowledgeable, he was extremely professional, gave great information and walked me through the entire process.
Miguel Angel was very professional and efficient in his duties setting up a reservation for us. He made the experience pleasant.
Jonathan was extremely helpful, polite, kind, well spoken, quick, a pleasure to deal with. Asked for my Hilton number and if I was a AAA member. Very much on top of his game. Did an outstanding job.
Very easy an cheap. When you need a cheap room for a closer stay convention center there always is room
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members