BookOnlineReviews 10,275

After having difficulties trying to book online, I spoke with Mr. Alberto; he was kind, courteous, and got my hotel room booked in no time at all.

Rita, you did a great job helping us get a room at short notice during Christmas holidays. My husband and I are in our seventies and don't know much about computer stuff. You walked us through the process and we appreciate you.

My girlfriend was stranded in Dallas after having lost her id and credit cards. Carlos was Johnny on the spot and helped us through this because she was in another city

Loved speaking to a human rather than booking online since we were bringing our dog and the website was not very clear on pet policy. Fernando was very patient and efficient going over all details and confirming that I had all of my questions answered. He covered all the bases of an efficient team member.

Blair was helpful, kind, and very patient as I was changing my mind and adding things.
She got us just what we needed and made it easy.

Cesar was excellent, very friendly and professional. Explained everything clearly and double checked that I understood and had got all my information.

Poor. I wanted to talk to the hotel which had a better rate. I over paid because you forced me to use a reservation number and not the hotel. Crappy service. Not pleased. Feel like you ripped me off

I needed assistance booking two rooms for different but overlapping dates and Nancy was wonderful at walking me through the process and making sure everything was set and confirmed. She answered all my questions and made the experience very smooth and easy.

Ed was very friendly and helpful. Made our reservation under 5 minutes. I received confirmation prior to getting off the phone. This was fast and convenient!

Everybody here is very friendly and efficient. I am staying because of surgery and like not getting around well well and they've been very helpful in that manner. I made my reservation on the phone from the car and the guy made every effort to help me because my card wasn't going through so I would give him five stars.

Needed to add an additional night to our existing reservation. Mr Frank was was helpful and knowledgeable and helped me with my request. So kind and cordial! Thanks for making my experience 5 Stars!

Jose was able to get me the room I needed and he was patient with me as he explained the rates, amenities, and reservation payment process. Great manners!

Smooth and easy helped me book my room quickly and his recap was had a good catch since I forgot to say I was in Minnesota not las vegas

Jennifer checked proximity of this property to Brookgreen Gardens, the objective of the trip.
She was also efficient in completing my reservation,

I am a retired international corporate travel director. Ebony was precise, and an excellent communicator. She is a star. Thankyou Ebony

Miguel Angel was a pleasure to speak with. He took his time to ensure we had everything correct, with discounts. Very good experience!

Do not know why at first my discount with surgery at UF was quoted only -$3 off of your website. Then got a nice discount after I was going to look around. So appreciate you all giving a discount for people who are getting surgery :) It is stressful enough.

Rachael was very polite courteous and willing to help. She was very efficient and great personality and repeated everything to make sure I had what I needed. I have stated here many many times visiting grandchildren always a wonderful experience! Only complain is last month the room was very hot and had to open window so in short I've had much worse experiences. They are always kind and accommodating here

We just made a reservation with Julio Cesar to stay in Delavan WI area to visit my elderly mother-in-law for the 2025 Christmas holiday. Julio was very professional and personable which made the time pleasant during our call. I want to thank you for the excellent service provided by Julio and look forward to our stay. Thank you!