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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I've already called 4 times and I cannot get the help I need. I need to schedule a reservation and they keep transferring me to a number. That only allows you to check your reservations instead of helping me book my free night award.
I tried to do it on line but had problem since I didn't know my Best Western rewards # so I called. Niome hope I spelled right helped me and made my reservation.
Rebecca was very helpful in guiding me through the steps on the Drury Inn and Suites website to submit a form for a date change because of haradous weather conditions. Thank you for your help!
Spoke with Brandon and Justina. They were very concerned about my response to cancel my reservation with Fairfield Inn & Suites in Mansfield, TX due to increment weather this Saturday and Sunday. Traveling from Dallas back to Oklahoma City. Thank you so much for your concern about my safety in traveling home.
Very very helpful he gave me exactly what I needed
My booking agent was very helpful. She took the time necessary to find a room that fulfilled our needs. We are in our 60s and finding us a suite was necessary for us to enjoy our stay. We give her the highest marks for all she did for us.
She was able to answer my questions and give me a great rate for my stay.
Rachel was very professional and helpful. She reviewed everything at the end for accuracy.
Laura helped me book and she was professional, kind, helpful, and patient. I really appreciate her work.
Patrick was very nice and easy to understand he helped a ton.
Cesar was very helpful and professional and was able to find the group rate for the fundraising event we are attending
Brittany was pleasant and determined. Rooms kept selling out before she could confirm them, but she didn't give up. She secured a last minute room for me to rest after a grueling day of flight delays and cancellations.
Cesar was very helpful in getting our room booked for the weekend.
I'm flying into Salt lake for my son's wedding soon and Miguel was a great help getting a room. The information on Expedia was very confusing but he helped me get the room I needed.
Wonderful. He was very helpful. He help fix my situation.
Well, we were able to get the two rooms needed without any problems. Plus, happy to learn that there is a guest reception that starts at 4.
Super experience friendly helped to reduce price efficient
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members