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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Promptly answered call and provided directions. Agent was professional and courteous!
Tnesha who booked my daughter's reservation was amazing. My daughter who is 18 with a cat needed a place to stay due to work since her dorm doesn't open back up until a later date. She looked at multiple places, reviewed amenities, location, ratings, safety, etc. She found a place in no time!
Quite good, excellent service. Pleasure to talk to him.
Super easy and friendly service! Edgar was pleasant, patient and so easy to work with!
Easy, fast, helpful. Thank goodness there was availability and I was able to make the reservation at what I believe was a fair price for the hotel.
Went beyond to help me when no one else did.you need to hire more people like him
Kenisha (sp) was able to get me lodging after I explained my predicament with the absolutely horrible conditions at the Oyo. Very understanding, sympathetic, thorough, and professional!
She was extremely nice and personable! It's the little things that matte the most!
Charged $60 on $100 hotel room after the fact. No transparency. Would not cancel 8 minutes after I placed my reservation.
The motel was great, but I thought I was talking with GSR directly when I booked the room and you made me believe that I was also talking to GSR, when I asked if my free room was available and you said "not for this date". Also I was not told their would be an additional resort charge. Just don't believe I was treated professionally.
She was very rude not helpful and hung up on me when I said it was a cheaper rather elsewhere.
I asked for reservation details. He stated nothing available today. I asked when is there availability he stated he doesn't know and to call back tomorrow to see if there is availability tomorrow 🤔. I was dumbfounded by his response. His non caring attitude did not help. I literally told him, worse reservation experience ever.looks like an amazing hotel, but if reservations is tgat bad, how is the hotel customer service. Ill never know!
Excelent comunication, great friendly service, explained exerything and was extremely poite and helpful
Why did you charge me $136.51 when the hotel receipt I received upon checkout was for $91.57. Without a good explanation I will contact me credit card company to reverse the charges.
She was amazing! Patient,helpful! Willing to look for the address that I had asked about.
It was one of the best I have had over the phone making a hotel reservation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members