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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Zoila was very knowledgeable, professional and courteous. I appreciated her patience with the matter.
Great service and patience as I figured out my dates.
Smooth and professional from start to finish with the booking process.
The interaction was professional and simple. Well done.
I had to book a room last minute and it was a very easy and smooth process with Amanda. Helpful and friendly!
The service was great. Provided information to reach the proper party I needed to talk with. Very professional and efficient.
Michelle was so helpful! We honestly were not going to book at The W due to the first call we made the Customer service rep was rude and hung up on us! Michelle was amazing, very respectful and knows her job well!
Joyce was extremely helpful and professional. She was extremely kind and did a wonderful job helping me book my travel.
Informative and to the point. I was unable to book a room, however, I was offered a link to be placed on a standby status.
Jeannie was the most helpful and patient person I have ever dealt with when a reservation. I had many challenges and Jeannie was able to accommodate me. Thank you so much.
Tnesha helped me book a last minute stay for a basketball team. Couldn't have been any better
My credit card was charged $70 more than the price of the room. Customer services not responsive. Book Online doesn't take responsibility for their overcharges.
Above and beyond my expectations and have no problems with using their booking services again
The agent that I spoke to was very knowledgeable, very professional, and very helpful
Very personable and friendly. Took er time and did not appear rushed or hurried. A pleasant experience.
Wonderful experience and very helpful customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members