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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Nirdaly was amazing and quick. She made sure to accommodate me with everything I was requesting. I appreciate her assistance in helping me book my stay.
Looking forward to working with you on the rest of it.
The hotels were filling up quickly. Very helpful. Looking for hotels
Book online was just what we needed after a long flight with an even longer layover. We called and Bethany Jane found us a hotel fast.
Booked a room with the help of Shawn. Very insightful and he was a pleasure to talk to. Great job!
I booked a room for $66. It then wanted my card number. $33 in taxes after I booked. I feel scammed.
Joselito was very professional and straight to the point. Helpful and made me feel at ease in my tough time being broken down as a truck driver. He really should be a manager the way he handled the conversation. Great job!
Representative specifically told me this was a nice place, a great deal and that it met me needs for truck/trailer parking. I get here and it's by far the nastiest most run down place I've ever stayed at. They also state immediately that they typically don't allow truck and trailer parking. After I get through with that I get to the room and it's disgusting and has no toiletries in the room at all. The whole place smells of urine and hasn't been cleaned along with the filthy air vents and filter in the wall. I paid for another hotel and I'm taking the loss.
Patrick was pleasant and thorough in his job it's unfortunate that we needed a handicap accessible room on the first floor but because of limited amount of rooms we were uncle to have our request honored. Patrick booked a room with two queen beds on the first floor; hopefully they will be available for us upon arrival. I do recommend the hotel make necessary arrangements to accommodate disabled guests
You did a professional job. Thank you for your time. Please give me the exact time of my initial call and the time the call ended.
, this is by far the worst company to do business with, they will have every excuse in the book for not refunding your money,you would have to die to get a refund, total crooks...
Carolyn was extremely helpful and understanding and helped us find a great location and great rate! Thx so much Carolyn!
Very respond tentative to my needs. He was very proficient and professional. Very quick with the booking thanks a bunch
Francisco was very polite and very helpful. He answered all of my questions.
We are escaping a weather emergency and going to the Residence Inn by Marriott in Portland seeking light and heat. Patrick was so helpful. Many thanks for taking us and our three kitties out of the power failure!
Excellent customer service, thorough, personable and professional
I've already called 4 times and I cannot get the help I need. I need to schedule a reservation and they keep transferring me to a number. That only allows you to check your reservations instead of helping me book my free night award.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members