On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The agent I was connected to was very polite and easy to understand and was very helpful.
Caesar was very helpful with my requests for my reservation. He was polite and sounded sexy. I like his voice.
I had been looking for a hotel that was within walking distance to the building where was scheduled to train and had an awful time with any way I searched. One person I was in contact with happened to call me and mentioned a Motel 6 she had seen. I called the 888 number, started talking, and was so stressed that she kindly stopped me and said, "you're looking for a hotel room, right? How can I help you?" I simply said I needed a hotel within walking distance of a building I would be visiting and gave her the address. She confirmed the hotel I eventually booked was 0.5 mile and asked if that was too far. I said it would work, and hung up thanking her for being so patient! I am glad I made that call - it confirmed my belief in (wo)mankind!
She was very helpful and explained everything to me
BookOnline was incredibly efficient - the whole process was so fast and so simple. And the agent who helped me was great; she made the whole process a pleasure!
Adrian, listened to my request and concerns and was professional and his assisting me.
Booked room at LaQuinta in Billings. Jennifer was helpful with my veteran status included in my reservation
Cesar was really helpful and made booking such a breeze for our family and our dog.
Reviewed best deal best price in area to meet our needs and nailed it!
Great service from Neil, we look forward to our stay.
Thank you to Neal. He was very patient, clear and diligent.
She was very helpful and courteous. She went above and beyond.
Neil was great! He was very professional, courteous and kind because of his kindness you could tell he is from Texas.
Amanda was wonderful and very knowledgeable about the reservation we got. Very nice to talk with.
Gave options and considered my budget. Friendly, helpful and knowledgeable
Shawn did a really nice job. Kept working until we achieved best rate! Couldn't ask for better service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members