On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent and easy! Rachel was very pleasant to work with
Great job she did, very well spoken had all her stuff right there
I love the way the online person treated me. It was amazing with how she helped me and my wife on getting the best rate on a room.
Great customer service and was extremely helpful helping me in the process. I will definitely recommend this hotel.
The receptionist seemed incredibly distracted and communicated poorly. There was a lot of background noise on top of that, causing a frustrating phone call. Please support your staff better so they can dedicate attention to taking reservations in a professional manner.
Very professional, logical and excellent service. Took good care of me and my needs. Thank you
Neal, was very professional, he spoke clearly and provided the details needed. He was so clear about what type of room I had reserved, price, dates and cancellation policy. I wish all representatives were as clear and helpful as he was.
The young msn was courteous & patient since I was traveling in a car & it was noisy & had to ask him to repeat questions.
Our help was fantastic! Worked out some amazing discounts and got us a great deal. It was absolutely wonderful
Reservation request was very easy and Lauren was pleasant and professional
Charged for a room for my daughter who is stranded. Was charged to my credit card $115.92. Was given no itinerary number or reservation number. Then she calls,my daughter, to say she is being told I did not pay.
Christa was extremely helpful and very efficient. She booked our room and gave us all the information we needed. She was kind and funny too.
Very simple and quick. Information was provided for all questions asked.
Pamela made the process so easy. We originally wanted to stay at the Maverick but since they were booked she found us a nice alternative.
Neal assisted me with my booking in a professional manner although I didn't like that I did not get my IHG discounted rate which is why I booked at this facility. When I reviewed the bill I saw that a $50 fee was added to the special rate.
Neal was professional, curious & knowledgeable.
He was patient & answered all my questions.
Neal made booking hotel easy.
Thanks you
Neal was very professional, helpful and curious during the booking of reservation.
He was patient, and answered all my questions.
Neal make hotel booking easy. Great experience with book oinline
Thanls
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members