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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Friendly attitude! Great customer service and attention to detail. She really cares about her customers and her job. It was a pleasure working with her.
Very helpful and concise! Reviewed all info and data. Gave me options and listened to my needs.
The agent on the phone was so helpful. She was very polite and sweet, made it quick and easy and it was funny.
She was provisionally, polite and she answered all my questions
Amanda did a great job reserving a handicapped room for the Grandmother of the groom. Rest of the family is reserving their own rooms. Amanda did a great job with all aspects of the reservation.
I was on a different website and it was telling me it was sold out. I decided to call BookOnline instead and Lindsey got me booked in a room in less than 5 minutes! It was quick and easy.
Called for reservation extension. Recognized the urgency and immediately redirected.
Jill was the most helpful and pleasant rep I've dealt with in a while, and this on a Monday morning! Got what I wanted, got my AAA bonuses, and the room I wanted for a low price. Jill hade made Comfort Inn my Leniir City home away from home.
I appreciated the sales reps ability to give me the information I needed for planning our trip. We are bringing a school drama department, and this was the first time I have ever had to book a room for this many people.
Great experience with Nicholas! Answered all my questions and explained everything well!
I was impressed with how quickly our reservation was completed. The customer service representative was courteous and effective. I could not have ask for better service and support.
Was ok. Unfortunately noted that the combo stove oven worked extremely poorly and the microwave is situated some 70 inches from the floor. I can't imagine anyone shorter than 5 ft 6 being able to access the unit.
One day housekeeping never showed up to clean until after I requested room cleaning several times.
The receptionists and the restaurant wait staff were extremely nice and helpful. I found the restaurant menu a bit meager however.
The pool was wonderful and the gym seemed to be very good.
The atrium garden was quite nice and well kept.
All in all not bad but could have been a lot better.
Very courteous, friendly and helpful. Three seasoned 80 year ladies needing accomadations for a girls w/e out. —— Lyndsey was so patient with my reservations. Thank you so very much
Wrong date booked and lots of screaming in background made it difficult to hear details
He was wonderful, he truly cared, he answered every question.
Great she was very nice and polite answered questions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members