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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
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Can't believe how pleasant Andrew was how thorough and professional I would give him a 100% on communication calmness thoroughness and helpful
Very patient
Focused on detail and correctness
Pleasant to speak with
Well that was bad customer service! Patrick hung up because I was asking questions about availability and cost. Patrick was not friendly or helpful. While I prefer booking direct with the hotel, I ended up booking on Expedia...now Expedia gets a cut.
He was great,personable, helpful and knowledgeable. Appreciated his help.
Good experience and very helpful with searching for an airport hotel with a shuttle.
Christina was professional and pleasant to speak with. It took very little time to get the information I needed.
Raul was professional and helpful during my time with him. He was patient as I tried to explore all my options with booking this stay. Congratulations on an excellent job!
Tnesha was great, easy to work with and persistent in getting to a good outcome.
Super friendly and thorough, which is rarity these days. Well done!
Very pushy not explaining prices for conjoined room besides repeating are you gonna book its 59 to 193 a night then hung up on me
My representative was extremely helpful, kind and courteous. She was very patient with me while I went through my needs for this booking reservation that I was booking for my boss. Customer Service is a lost art, but she nailed it! I really appreciate this because I am also in customer service for my career. Thank you!
Brandon was very polite and super helpful and knew all the answers to my questions. I appreciated his kindness as it's very rare these days. He even laughed with me when i didn't know what the pound sign was on my phone, lol AND he didn't make me feel bad about it, it was funny. Thank you brandon.
Very professional n polite I am appreciative of her assistance
The phone call was efficient and the agent was friendly and helpful.
Wonderful. Marriott's website was confusing, going from one page to another. Arielle explained the room rates concisely and wonderfully. More reception personnel should be like Arielle when engaging customers and always.
Booking reservations went smoothly and Nicholas answered all of my questions. We're looking forward to our upcoming stay! Thank you!
It was a pleasure speaking with Carolyn on the phone. She took all the information as needed
We needed to add an extra night & he was very good about explaining the hotel policy. He helped us.
Jennifer was beyond amazing. After completely booking the room perfectly… She was in informed that room was now no longer available. She felt super sorry and disappointed. She then took the extra time and patience to find me another room. That extra step never happens anymore with Customer Service. Her patience and follow through made certain I had a room for the night while traveling on business. She's a wonderful asset to the company. Probably her great South Carolina upbringing and charm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members