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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very helpful and professional representative. Got me the info I needed within seconds.
I had trouble online making my reservation I called and was able to make my reservation on the phone.
Reservations a MESS! Our guests that were to check in were inconvenienced, we and they were lied to, treated very poorly, charged double, extremely poor CS… will be taking our business to a property that understands quality service for their guests. Disgraceful
Jennifer was great very professional and knowledgeable and friendly
Professional experience. Very helpful in helping me book the best room for the best price.
Courtnee was very patient and provided me with several options while being very professional and understanding. She was also very knowledgeable about my reservation. She made it very easy.
She listened to me. She found just what we needed for a room and was pleasant and nice the entire way through the booking process. Even when I made mistake on dates she fixed it quickly. She is an asset to your company.
Carolyn did a nice job of explaining the options. The reservation didn't work out but that was no fault of hers—
Very polite! Thank you for all your help to get me in the right direction with the hotel stay.
Christina was great,
Polite courteous reviewed everything to make sure I knew, and understood the policies were, and where the hotel was, I'd recommend her in the hotel to anybody
Wonderful experience with the nice lady.
Very kind and courteous
So extremely polite, friendly, helpful, patient, truly went the extra mile
I have never had a bad experience with Hilton. I have stayed all across the country at one time or another.
I just got off the phone making a reservation for my birthday weekend, and really appreciate the great help to which I was provided, she was kind and very helpful, she is an example that others should strive to be, I've stayed in this hotel before and was completely satisfied and the hotel is very nice, comfortable and clean! Thank you: Satisfied customer!
Claudia was very helpful and helped meet my hotel booking needs quickly without hassle.
She was extremely helpful explaining the Reservation. It was so funny the last time I made Reservation was 2017, she brought me up today. I called my friend's and told them about my experience. My children or grandchildren usually me hotel Reservation for us. I learned something new
I felt very confident in working with Patrick in trying to book my reservation for Parkwood Inn & Suites, Manhattan, KS. He indicated that there was no availability and he tried to find another location but that would not work for me for that date. Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members