BookOnlineReviews 10,301

Very good outstanding work very helpful listen very well

Cesar did a good job booking the room for my wife. She was stuck on a tarmac waiting to head into Dallas after many delays and he was able to get her into a warm room for the night. He was pleasant and sympathetic to our plight.

Emmanuel was patient, listened, and efficiently presented the information I needed.

David Lyte went above and beyond the call of duty. He made it very easy and enjoyable to get reservations made. He helped and informed me of more to make my reservations. Please recognize David for doing an excellent job. Thank you Linda Antonow

Not good at all customer service was very rude and disrespectful and just hung up the phone while I was talking. Was not actively listening at all. His tone was not good at all.

Very poor. Wanted to find a suitable rate offer for double room at carlsbad holiday inn as I am arranging possibility of booking for friends attending a memorial service for my husband
Just got the run around from the clerks
I am mrs Rangan *******966

During my call I directly asked if this was fully refundable and he said yes if done before the 17th. I also asked if this person worked for the Hard Rock and he and yes. I did not realize I was talking with a third party. When I called to cancel an hour later I was told that they would keep 33% as indicated in the email that they sent after the call…In contrary to what I was told during the call. This is a scam. Beware.

Thank you for helping me secure a fabulous room for my brother's "bucket list" visit!

I thoroughly enjoyed making my reservation at Marriott Residence Inn in Lafayette, LA. The lady that assisted me was knowledgeable & friendly, she made it a very painless experience & answered all my questions without hesitation.

Worst experience I ever have tell me I can't change my dates even though they where made in error

Gustavo was very patient and helped me during a very stressful situation. He found me the best hotel located where I needed to stay at a great rate!
Thank you!

Bea was very professional and helpful, I think a raise and a bonus is in order

Cesar hernan was very polite, professional and courteous! He answered all my questions and gave great advice for our trip.

Great he was very informative and nice, not sure what else to say

Even with phone line difficulty, he was extremely patient and helpful

Lindsey was wonderful. Spoke clearly the right speed. Very polite and helpful. Answered all my questions. Texted information about my reservation. Offered directions if needed.

Paige was very helpful. Great at her job. Would recommend to other friends.

Very nice answered all my questions. Pleasant to talk with.

Had a. Nice way about him …. Wonderful voice
This was 10:30 am …. He was very nice