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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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He was outstanding no one could've been more professional and helpful. Very good! Thanks Ray.
Darryl helped get me in affordable room, wasn't willing to give up on helping me. Very nice.
On March 8 around 9:30 my husband and I wete trying to get to Colorado from Tyler Tx. My Son in law has late stage pancreatic cancer and we wanted to get thete for a visit. We were very tired as we are in our 70's with health issues as well and needed a room. JULIE answered my call and I am sure she is an Angel in disguise
She made at least 5 inquiries trying to find us a room. She finally foundvoneat the Red Roof Inn and I told her I didn't care where it was we would take it. We were glad to have a place to lay down and the bed was comfortable but it is unfortunate that place is still allowed to rent some rooms there. The door did not shut at the bottom. The bath curyain was moldy and the curyains didn't completly cover the window. However we did sleep and it was a welcome relief. God Bless Julie for helping us. We would have parked the car and tried to rest had she not found that room. Please let her know how very grateful we were. I finally found this link so I could tell you myself.
Our vacation ended very messy. Traveling with three adults and 3 kiddos 5 and under. Our flight was canceled and rebooked. Then canceled again. Alejandro helped up secure a hotel room just in tim.
I called to confirm the online lowest rate and inquire about a corporate discount. He was knowledgeable and efficient and even offered to book the reservation for me. We are looking forward to a great stay!
She was very nice and helpful. Will be sure to pass on to friends.
Very thorough and sweet. She helped me find a particular amenity.
This phone booking was perfect! Everything was clear to understand and well organized and took very little time.
I spoke with Alejandro about staying at the courtyard and it was sold out. He was lovely enough to find me another hotel and got me the last room. He's bilingual, smart and funny.
She was so eager to get me off the phone that she hung up before finishing her sentence. She texted me a number that was supposed to be to the front desk, but was not. When clicking on the link she sent, it went to a call center for something unrelated. When I tried to call the number by entering it directly, the person who answered was annoyed and still not the right place. It was like she was trying to get me to write off the hotel.
Answer the phone very professional and gave quick and direct answers to all my questions.
Great job.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members