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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Alexandre did a wonderful job assisting me.
She was pleasant and went the extra mile with my request.
It was quick and easy to get through. The attendant was very helpful and professional.
Nice. Felix is bilingual, that helps for a better understanding.
Ricardo was very helpful. Looking forward to our stay.
Help with our reservations! We were in distress and she helped calm us down. Such a delightful experience.
Lauren booked a hotel and guaranteed me that if I needed to cancel that all I had to do was call them before 3:00 day of check in. When I tried to cancel I was told it is a non refundable reservation even though I called by 1:00 and also had refund protection that I was charged an extra $20.00 for. I have been over two months fighting this company and they refuse to honor their policy and will not refund my money.
A lot of people were checking in due to Hurricane Milton on the way and there was a brief line, but I was checked in quickly and was able to park right in front of my room. Daniel was very professional and the rooms are clean.
The person I spoke to did a great job and helped me in making my reservation.
Julio C. Was extremely, quick, thoughtful, and caring when it came to my family escaping the hurricane heading toward our home. Forever grateful for the calmness he brought to our family.
Could not appreciate Joyce pleasant and helpful attitude.
She was very patient and made sure my problem was taken care of.
Extremely helpful! Great customer service. Worked to make sure all my needs were taken care of.
My wife n I were looking for a hotel to escape hurricane Milton. Christian was absolutely amazing, he definitely went out of his way to help us. He was so professional in trying to help us in a very stressful situation. Kudos to you Christian
Julio Caesar was our rep he was very informative and very helpful he knew we were leaving from the hurricane and after some tips when one hotel was sold out he diligently looked until he found us one thank you Julio
Shelia was amazing and very helpful in reserving a last minute room tonight! Thanks so much for your patience and kindness Shelia!
Ebony helped me book my reservation and was an absolute pleasure to speak with.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members