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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Our agent was very professional and was able to get me a reservation so we can ride out the hurricane safely.
He was very friendly and the reservation went smoothly. Took very little time. Very efficient. Thank you.
Our call with Grace was amazing. She was very helpful and worked to give us the best deal possible and meet all of our reservation and check out needs.
Lied about pricing and sent to wrong motel and not just once second person did the same lies lies awful never again will deal with this service. Awful
Jesmae made many mistakes while taking my reservation...too many to list here. Suffice to say she booked me at the wrong hotel even though she repeated my reservation request back to me several times. It wasn't just the wrong property of the chain... it was a completely different hotel chain. When I saw the confirmation texted to me, we were still on the phone and I told her it was incorrect. She claimed the hotel chains were partners! I knew to hang up and call back to get it straightened out. She had no idea what she was doing. It took many calls before reaching a representative who helped. Good news is that I was emailed this morning that I will get a full refund because of agent error. I thank them for that.
Alexandre was helpful and answered every question I had about acquiring a hotel on late notice.
Angelica was very nice and professional. The transaction was quick and easy.
Excellent, professional, courteous and sense of humor too! Thank you Tyler
Telephone operators are just inflexible and parrot themselves over and over instead of reaching out for additional help. All cheap rooms and deals taken, was there only 1 room discounted?
*Information redacted by admin
Fast and friendly service. She answered all my questions and was very helpful!
My husband and I are returning to Michigan from Florida, looking to stop in Tifton, ga. We have Hilton honors and reached out, stephen came in the phone, understood our needs and went above and beyond to find us one night accommodation in a nearby hotel, took one step further and booked it for us and e mailed our confirmation!
We are both physicians in the service field find this very commendable! Amazing job Stephen
Thank you
This was the 14th hotel I called today and everywhere else told me there wasn't anything, but Luis did everything he could to help me find an availability and was very professional and helpful the entire time I really appreciate him going above and beyond to find me a place and make sure I was taken care of.
Staff was awesome and very kind. This went a long way while escaping the storm devastation
Brandon was great, helped me out, was very courteous and helpful. Wonderful service!
Good listener, fast thinking, polite, great voice, professional
My experience with Jennifer was fantastic. She answered all my questions professionally. She explained the policies clearly and accurately. She provided me several options to choose from when my preferred choice wasn't available. Respectfully
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members