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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Matt was very helpful, speaks good very clear English.
Tyler is wonderful. The first person I spoke with couldn't get a confirmation and disconnected the call, so i automatically thought I had gotten scammed. However, I called again and I got Tyler on the phone. He eased my mind and assured that it wasn't fraud and he answered all of my questions. Not only is he knowledgeable about his job, he is hilarious. We stayed on the phone a good while just cracking up and making jokes. He knows how to talk to his customers and I am very appreciative of that. He also gave me a cheaper rate than the first guy because he could tell I was worried and stressed out. Tyler deserves a nice Christmas bonus and/or raise. I do hope you all are paying him accordingly. I highly recommend this speaking to Tyler is you can get him on the line!
Simple to do; helpful with my questions; clear and precise with her questions and able to answer my questions!👍😊
Grace was great! She explained everything that I needed to know
Brandon did great and helped me secure an extended stay and was pleasant and patient over the phone.
Excellent - easy and had entire reservation finished within 5 minutes
Rosie was great. She was kind and went out of her way to book us a room where we wanted to stay. Even though the motel was full. She went into the cancelation list and found a room. And quickly booked it before it was taken. Thank you Rosie for great service!
Humberto was excellent! Speedily booked our reservation & provided 5 star service.
Many thanks!
Nadia was very helpful & efficient! Everything I asked for was taken care of in a matter of minutes!
Very pleasant and quick. Rates explained and I wanted to make sure rooms were fully refundable.
Armando is very professional and helpful. Really appreciate the excellent customer service.
Agent was very helpful and quick. She searched until she found what I needed.
Job well done.
Thank you
Reserving the room went very smooth. The gentleman I talk to, Alex, was very courteous and patient. Thank you.
Shannon was clear and helpful. Very good service. She explained everything clearly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members