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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Friendly and professional. Less than a minute hold time.
He was very helpful. I needed a handicaped room. He surched several hotels until he found one just 3 milrs away.
The Rep found me a great deal on a hotel that I was in need of very quickly and effeciently.
Quick and easy. The lady who helped me was knowledgeable and provided excellent service.
We tried booking at a Toronto hotel but there was no availability
Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful!
Thanks Joyce.
Bruce and Susan McKie
Person taking reservation. VERY polite. Asked after completion of reservation. THANKme by my name Great asset to Best Western Plus French Lick
I needed handicap room, 1st floor. She helped me get my discounts!
Great help and very accommodating to my needs.verified all information and ensured to answer all my questions.
Wow! Super polite and helpful! Assisted me patiently in finding a room for the upcoming PA conference.
Very pleasant experience with Kelley while making room reservations for next year She was very helpful and answered all my questions.
Mr. Carlos Edward was polite, helpful and made sure that my reservations were eventually satisfied to my being reassurance.
Thank you for walking me through this process.
Mary Mitchell
Good experience, had what we needed, early check in.
So patient. Kind Funny. Had some mess up because I described the beds incorrectly. Fixed it. Laughed. All good. Thanks! Promote her.
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Great communication skills and knowledge! Thank you for your help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members