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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Easy and quick great customer service online continued to not allow me to select the date
He was very helpful in securing a room for me, and explaining the charges.
Tyler was fast, kind and helpful in booking my reservation. I received my email and text before I was off the phone. Great.
My expectations were completely met. Very helpful in helping me get a refund.
Edgar was very polite and patient. Thank you for your professionalism!
So nice and helpful! Called 2 different times and both of those people were cut off. Lauren helped me get what I needed and was so helpful!
The agent was friendly and took time to understand our need for two rooms of different types. She explained the fees and ensured we got both email confirmations to our satisfaction before concluding the call.
We were provided with great customer service by Tyler. He was very helpful in assisting with our room reservation.
It was so easy this morning to book my reservation this morning. Jessmae was efficient and very pleasant to speak with. I tried to make reservation last night the man agent was not helpful and said there was no room available and I was looking at it on the screen😡. He said I did not have the right screen. I told him good bye.
I called this morning and Jessmae took care of my reservation in 10 minutes. I was looking at the same screen I was looking at last night.
Excellent service. Knowledgeable responses to my questions.
I had trouble following directions and Tyler was very patient with me
Great customer service she explained everything very clearly was able to take time to look for my rewards number and add it to my reservation sent me the information by email and sent me by text the rest of information need for the day of my stay
Despite the poor quality of our connection, the person did a great job in fixing my hotel reservation. Very helpful. Thanks to her
Christian was very helpful in explaining the rates and what was included in the room rental. He recommended the cancellation refund policy which I wanted. He answered all my questions and was very careful in verifying all my information. He was very polite and respectful.
James assisted me in booking a room for an out of state wedding. He was quick and precise.
He was a pleasure to deal with.
Tyler was very helpful and professional! He was able to make booking very quick and easy. I really appreciated the assistance!
Pleasant attitude. Answered all questions. Very helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members