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BookingGroup Reviews Summary
BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.
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My thanks to the General Manager and corporate for addressing an issue I had with billing and I was very pleased with the professionalism and manner in which they handled things. I now have full confidence in this organization and thank them for correcting and addressing my concern quickly once they recognized the issue.
The young lady who assisted us with our car rental was incredible. She was knowledgeable, professional, and friendly.
Assistant Manager Thor was very helpful and process our request right away. He was very friendly and explained to us our options. This is our second time renting a car here.
I always rental from here and they are really nice. Excellent customer service. Good service. Best company
I was in a emergency situation although after hours. Manager helped me out Thank you so much!
Great place in and out dealt with us in a jiffy... Dylan is great. Roshell NOT so friendly! Place me on hold because she had to many people in her office she stated!
So far everything has been awesome. I'm a long term rental and from the beginning, when I was put in a car that didn't have maintenance that needed to be done, to the friendly and helpful service from Katie.
I returned the car to a different location, BookingGroup Berlin, and they took care of me, they were professional and had great service and fantastic cars to rent!
I love renting vehicles from BookingGroup Rent-A-Car! They have excellent customer service and the vehicles are always very clean. They take extra precautions with the virus going around to help keep customers safe.
Very professional staff, had no problems, got in and out in a timely manner. Very pleased...
My Wife and I have rented cars here several times. We've NEVER had a bad experience. The Staff is ALWAYS welcoming, attentive and helpful.
Best customer service, best quality vehicles, best pricing. This is my favorite location. We are actually going in today or tomorrow as we plan our next trip
Got into an accident and my insurance covered a car for $30 per day. They had none in-stock at that rate. However, without hesitation they gave me a $45 per day car for the $30 price.
I proudly and confidently can recommend this rent-a-car location to anyone I know! Thank you for making this experience one that I can look forward to and providing me more reasons to smile! :)
Best price, professional and very friendly. Thanks again for an excellent experience...
Dodge Charger... The entire process including all paperwork took no more than 30 mins... Excellent Serviice.
The rep at this park that took care of us was very cordial, professional and helpful. Will not hesitate to use this location again
BookingGroup always render the best service. It starts from the moment you walk in, to the time your handed the key to your rental. Who can go wrong with BookingGroup? Love this company...
Customer service a 5 star rating is not enough for the way this team at this particular location go about the business of customer service they really go the extra mile and not just from my own personal experience but to see other customers walking
From the business
Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members