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BookingGroup Reviews Summary
BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.
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In total, I can only recommend Economybookings car rental though. I would always use them as my first choice when coming to the island.
I had a terrible experience so far with bookinggroup. I rented a car through them for my parents.The rental process is deceptive and manipulates the customer. They "Pre-check" options for you on a side bar that are ridiculous and exorbitant. The insurance fee (which almost all US renters have already through their credit card) alone was $800 the same as my rental costs!
They break down the payments into installments and tell you you have "prepaid" so you think you are pre-paying for you rental and will get a voucher. But the "voucher", is not a voucher, you still owe another half the fees. Its all couched in the fine print but its incredible that a company could get away with charging such fees. Really $800 for a $800 rental?!
Customer service was awful couldn't speak to real person, It took 20 days to get an email response, and I strongly suspect I only got it because I initiated a dispute through my credit card. My parents (in their late 70s still have the rental ( nice company flightcar) and I am still trying to get these charges removed
I was really impressed with both the cost of the vehicle and the efficency of the staff. I will certainly be using your services again next time I visit the Las Vegas!
I’m the type of person that asks 101 questions. They had 101 answers. Good enough for me.
This was the first time I used your services and I just want to say how pleased I was. The car was ready, the car was suitable, the pickup and return were easy and the price was unbelievable. I am passing your contact info to other friends who are traveling to Las Vegas.
Keep up the good work & if i know of anyone wanting to hire a car i am going to recommend you to them.
Professional service like no other, that will propel you to be a cut above the rest! Wishing you success in your new venture.
Its a very good car rental service. The car I got was in very good condition and I would recommend this service to anyone local or abroad. Big Up Economybookings.
Was fantastic. Well set out and very comfortable. The automatic transmission on the Nissan Blue Bird Petrol consumption on average to But overall a fun car to drive, Thank you very much!
We loved the service we got when renting our car. Great price! Friendly service! We will definitely rent from Economybookings again when we return to Jamaica!
The quality of the vehicles are exceptional, service second to none. I can confidently say all my future rentals will be with this company.
The staff provided excellent service
From issuance of voucher, to receiving the car and returnimg the car.
Just felt the process was too long for the paperwor, even though the staff was efficien, but too many steps to complete the process
The car was very new and smelled fresh
Insurance is expensive to buy for full coverage
Hopefully will rent again if l get similar condition vehicle, and rate.
When booking be careful! Out comes a price, but in reality sara'quasi twice. Once you make the cancellation. The repayment is made after days and is reduced by an amount as commission. ATTENTION!
Dear Marina,
Thank You for taking the time to provide feedback in regards to Your recent rental.
To clarify misleading with your rental first of all we would like to remind you that all important information regarding additional payments was clearly stated on the web site and also in the voucher. During making booking you accepted terms and conditions in which was clearly stated what is included to the car price and what additionaly you have to pay localy.
We would like to ask you contact us and explain the problem you faced, indicate your Booking Group vouchers number and we will start to investigation with supplier immediately.
Best Regards,
Booking Group Team
I was on my way to Boston last Wednesday for a business trip, I get a car online from the booking group. I get to Boston and kept calling the number they had provided with no success. I had to get a cab to the hotel and the next day, I kept calling again. I send them an email to get me my money back. I am sending letters to the local and federal government to investigate them. It is a serious crime to leave someone waiting for a rental cal in this weather, waiting for a service that they paid for and no one is available to answer the phone or provide the service. I am still waiting for them to call me and resolve the issue. To my understanding, they advertise well, but their delivery is very poor..
Dear Patrick,
We take our customer care very seriously and we apologise for the inconvenience. Due to a high season rental companies experienced some difficulties with processing orders.
You had to contact our reservation department via 24/7 phone number +1 202 800 99 38 for decision of your problem. Our representative would contact Rental Company to hurry up them or to reserve car in another company with a same pick up dates.
If you will have any questions, please do not hesitate to contact our Customer Care Department directly [email protected].
Best Regards,
Booking Group team.
We booked a car for our Florida vacation and never received any confirmation email so we started to wonder. My husband called and decided to cancel and was told we had to send an email to cancel. We never received a response from our cancellation and deposit refund request. I have sent a second email which I have no expectation of getting a response so am going to call my credit card company tomorrow and have the charges disputed. BEWARE and do not rent from this company.
Dear Customer,
Thank you for your feedback and we are very sorry to learn your frustration. We take our customer care very seriously and we would like to apologize for the inconvenience.
To investigate your query, we would like to ask you contact our Customer Care Department via email [email protected] and indicate your reservation number. Our agent will check was a voucher correctly sent to you. Also if some payments were taken from your credit card and if reimbursement is envisaged, our accoutning department will put a priority and refund it within 3 business days.
Please do not be hesitate to contact us.
Best Regards,
Booking Group Team
Booking Group charged me twice the agreed upon price, and have refused (after 10+emails) to give my money back. Avoid this company if you care about money!
Dear Scott,
On behalf of Economybookings, I would like to extend my apologies for the inconvenience that you have experienced.
To clarify misleading with your rental first of all we would like to remind you that booking has been processed by you independently and that during making booking you accepted all terms and conditions.
However, please send us your query on email [email protected] and we will investigate your query with rental company and request documents concern your booking (invoice and signed rental agreement). The incorrect charge ( if it will be confirmed) we will issue a refund of your credit card.
Best Regards,
Booking Group Team
Do not I repeat do not book a car through this website
After they have your money they don't care to be of any help. I have been waiting 3 hours to receive a rental car from the company they are assigning their business with. This is far from acceptable.
Very bad.
Good service as long as you didn't make a reservation.
They cancelled the car reservation a few days before the start of the holiday with no clear information on the reason (different reasons were possible such as no car available,...). They proposed another car, but on a much higher price. Finally I booked my car at another company, but bookinggroup didn't refund the total amount that I have paid! I paid for a free cancellation insurance and I didn't cancel the reservation, but this not enough to pay the whole reservation amount back. You want to avoid stress of looking for another car less than a week before your holiday? Don't book then a car at Bookinggroup.
Dear Michael,
Thank You for renting through Booking Group company. Your feedback is very important for us. We would like to ask you contact our support department via email [email protected]. Also you can do it by calling to our office, phone numbers are indicated on our website www.economybookings.com in section "Contact us". Please indicate all necessary information concern your passed booking (with the booking number) after representative of our company will contact you concern your request that you will write. We are more than welcome to help you and to make our service better for our customers. If you will need any further information please do not hesitate to contact us.
Kind regards,
Booking Group Customer Support Team.
I booked cars for travel in Arizona and Florida through :'*******@bookinggroup.com.' A few days later I contacted them as I had not received a confirmation for my booking.
I received an "auto" response stating that they would respond within 10 days.
By that time my trip will be over!
I cancelled my booking. I'll never use them again! RM
Very bad experience with this Company. Don't rent car with them. When I went to pick up the car my reservation was cancelled for overbooking and now they do not want to refund me the prepayment as they are saying I did not pick up the car. Very interesting excuse!
Dear Stefano,
Thank You for Your feedback. We take every effort to make our service better for our customers. As for Your particular case we see that the refund has been made on 7th of October 2014.
Hope that You have receive it and we also sincerely apologize that You supposed to face the situation with no car.
Kind regards,
Booking Group Customer Support Team.
From the business
Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Barry,
Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better.
We make every effort to ensure that each client returns home with a pleasant car rental experience.
If you would like to get any further information regarding your rental period, please contact us via email [email protected].
We are looking forward for the future collaboration.
Best Regards,
Booking Group Team