Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of BookingGroup

BookingGroup

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BookingGroup?
grey stargrey stargrey stargrey stargrey star

BookingGroup Reviews Summary

BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

We monitor reviews for authenticity

RU
1 review
0 helpful votes
Follow Ren B.
Unfollow Ren B.
Share Review
Report Review

Excellent
May 8, 2020

They were so Awesome today! Had to wait for additional driver to make it and were really sweet. I highly recommend BookingGroup

Date of experience: May 7, 2020
Lithuania
1 review
0 helpful votes
Follow Jardan B.
Unfollow Jardan B.
Share Review
Report Review

Andy needs a raise! He is extremely polite on the phone and in person. He is also very informative and quick

Date of experience: May 7, 2020
RU
1 review
0 helpful votes
Follow Otto M.
Unfollow Otto M.
Share Review
Report Review

A good selection of cars and at a very reasonable cost. I have been using this service for a year. No problem

Date of experience: May 5, 2020
MD
1 review
0 helpful votes
Follow Rewin W.
Unfollow Rewin W.
Share Review
Report Review

On one occasion, they didn't have a car available. They searched the other locations, found one, did the paperwork ahead of time & took me to the car.

Date of experience: May 5, 2020
New York
1 review
0 helpful votes
Follow Layra T.
Unfollow Layra T.
Share Review
Report Review

Helpful and friendly representative. I've used this location many many times. They have always been very helpful especially when I've had car trouble.

Date of experience: May 5, 2020
New York
1 review
0 helpful votes
Follow lean A.
Unfollow lean A.
Share Review
Report Review

I recommend
May 6, 2020

Spencer was nice, got my car quickly, and when I returned it, I was in and out very quickly. I recommend using this BookingGroup location.

Date of experience: May 5, 2020
Georgia
1 review
0 helpful votes
Follow Diy S.
Unfollow Diy S.
Share Review
Report Review

BookingGroup
May 6, 2020

Excellent Service at the BookingGroup, picked me up on time and even upgraded my rental car, great, friendly staff

Date of experience: May 5, 2020
RU
1 review
0 helpful votes
Follow Nicole L.
Unfollow Nicole L.
Share Review
Report Review

Easy process
May 6, 2020

Everything was explained upfront. Got my car fast. Vincent were great to work with and I definitely would do business with them again.

Date of experience: May 5, 2020
Kazakhstan
1 review
0 helpful votes
Follow Alfredo N.
Unfollow Alfredo N.
Share Review
Report Review

Top
May 6, 2020

Always professional, top-notch service at this BookingGroup car rental. T. J. Are exceptional customer service oriented pros.

Date of experience: May 5, 2020
Ohio
1 review
0 helpful votes
Follow Timothy F.
Unfollow Timothy F.
Share Review
Report Review

Excellent staff. Fast service my car was ready on time. The car was perfect, no trouble and all the options worked great, that jeep compass has a fantastic navigation system

Date of experience: April 30, 2020
Romania
1 review
0 helpful votes
Follow Earline B.
Unfollow Earline B.
Share Review
Report Review

I use these guys when ever I'm in town and they are always accommodating, professional, and just awesome.

Date of experience: April 30, 2020
Canada
1 review
0 helpful votes
Follow Thom L.
Unfollow Thom L.
Share Review
Report Review

Rent a car
April 30, 2020

I have rented from BookingGroup before, and as before, l received outstanding service. They are my first go-to when I need to rent a vehicle..

Date of experience: April 30, 2020
France
1 review
0 helpful votes
Follow Henry M.
Unfollow Henry M.
Share Review
Report Review

Excellent
April 30, 2020

Excellent customer service! I rented from them twice so far. They are always friendly and have very nice and clean cars. I was able to drop off the car where my car was getting repaired which made life a ton easier for me thanks guys!

Date of experience: April 30, 2020
Ohio
1 review
0 helpful votes
Follow Alec B.
Unfollow Alec B.
Share Review
Report Review

Delightful and professional staff! I received a courtesy phone call in the morning which also involved a bit of problem-solving

Date of experience: April 30, 2020
NL
1 review
0 helpful votes
Follow Welnes M.
Unfollow Welnes M.
Share Review
Report Review

Exceptional service!
April 30, 2020

Julia went above and beyond by lowering our rates to compensate for having to wait for a car. The staff assisted us with our luggage.

Date of experience: April 30, 2020
France
1 review
0 helpful votes
Follow Joe T.
Unfollow Joe T.
Share Review
Report Review

Having rented vehicles from a number of agencies, I have come to rely and rent from only BookingGroup now. Why is simple, good prices and great customer service

Date of experience: April 29, 2020
Canada
1 review
0 helpful votes
Follow Diane B.
Unfollow Diane B.
Share Review
Report Review

Easy, peasy!
April 30, 2020

Placed order online and car was ready upon arrival. Quick and easy, signed all paperwork, walked out to car and on the road.

Date of experience: April 29, 2020
Ohio
1 review
0 helpful votes
Follow Vams R.
Unfollow Vams R.
Share Review
Report Review

Excellent car (Toyota Camry), excellent service, easy shuttle ride to and from airport. We would recommend BookingGroup

Date of experience: April 29, 2020
NL
1 review
0 helpful votes
Follow Sabrina M.
Unfollow Sabrina M.
Share Review
Report Review

Good company
April 30, 2020

There were no hidden fees! The staff was very helpful and worked swiftly to get me in my rental. Everyone was nice and it was the quickest smoothest process I've ever experienced with a rental agency!

Date of experience: April 28, 2020
Canada
1 review
0 helpful votes
Follow Elisa S.
Unfollow Elisa S.
Share Review
Report Review

It was virtuality effortless and I was in and out in less than 10 minutes. When I returned the car it was even easier (it was a flash)

Date of experience: April 28, 2020

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


+11
See all photos