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BookingGroup Reviews Summary
BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.
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Great car for a great price. We got better car for far less than competitors had to offer. Made our trip worthwhile and fun.
I will always rent from BookingGroup. They treat me very well and their prices are fair. Even if something goes wrong, they fix it.
Couldn't ask for a better staff, management, and team. They've become more than just a company, they're more like family now. I am now definitely a customer for life
The staff at this location are amazing, and will take care of you. I highly recommend this location. We have used BookingGroup
LOVE THIS LOCATION! Great customer service, very flexible and never any issue with getting my deposit back!
Kyle was a great help. Explained everything and answered all of my questions. Thanks again Kyle :). ..
If you are a regular, they know you by name every time you walk in there. That makes you feel like they care and go out of their to see that you are satisfied with your rental.
I've been renting with national for quite some time now. I love their service, especially the location. The guys over there are amazing
Everything was exactly as they said it would be with the exception of the description of our car-that was better than expected!
Best car rental experience we have had. Arrived as soon as they opened and had everything laid out and ready for us
Only been to this location one time, and it left an excellent impression on me. I refer people to here all the time.
Needed a extra car for the weekend and fid not want to go to the airport. This BookingGroup had all the feel of an airport location, although limited on overall car selection, gave great service both during the pick up and drop off
I am still waiting over six months later for reimbursement of our APPROVED insurance claim totaling 304 euros. The stalling tactics and unprofessionalism are astounding (continue reading).
I purchased the full coverage car rental insurance for a 5 day rental in July 2019. There was some damage to the car and we followed the claim process. Our claim was approved by economybookings.com (a subsidiary of bookinggroup.com) on October 15,2019. They told us to please allow up to 60 business days to process the refund to my credit card. Why this should take up to 60 working days is ridiculous in its own right.
On February 4,2020 (approximately 75 working days later) Booking Group Ltd emailed me to say the credit card refund could not be processed due to a "technical issue of the payment system." They requested that I complete a form with bank account details so that they could perform a bank transfer of the 304 euros. It really takes 75 working days to tell me this? From what I can tell, it is a stalling tactic they use to prevent you from filing a chargeback with your credit card company which you can't do more than 6 months after the purchase date.
At this point, I was concerned this was a legitimate fraud. I called Booking Group Customer Service multiple times only to receive a recorded message saying I needed to email them for anything related to claims (they didn't want to talk customers they owe money too). On February 25, I finally got through to a customer service rep by pretending I was calling about something else. They told me that if I send the form with my bank details I would receive the bank transfer within a week.
On February 27,2020 I emailed the form complete with banking information to complete the transfer.
On April 13,2020 I sent a follow-up email to the company stating the I expect the transfer of my claim approved six months earlier to be completed by end of Day April 14,2020. If not, I would take further action. I have not received a transfer so I am taking all action necessary.
My claim of 304 euros was approved on October 15,2019 by Booking Group Ltd. I have the email as proof. I am still waiting to receive the money after countless stalling tactics by them.
I encourage you to not purchase car rental insurance through this company (economybookings.com and bookinggroup.com). Buy it directly from the rental car company. It will save you so many headaches and you will not have to fight for money you are legally entitled to.
The personnel in the vehicle lot were very professional and accommodating. A previous customer took the last minivan that I requested and the personnel upgraded my rental to a SUV free of charge.
I've rented from a few companies at BookingGroup. Our experience with BookingGroup was GREAT! The desk person actually cared and took great care of us.
BookingGroup staff is always friendly and helpful. I travel to Dallas a lot and rent cars from BookingGroup and this airport location always have a nice selection of vehicles readily available to choose from
By far the smoothest car rental experience I have ever had. Everything from the reservation desk to the return exceeded expectation
The employee Yousef (sorry it I spelt it wrong) is the nicest and helpful employee and explained everything very well and got done with us very quickly. Also found us a good car for our road trip
I always feel important when renting from BookingGroup. No hangups, they get you in and get you out. Their level of customer service and satisfaction is excellent.
BookingGroup - we got in late after a long flight, the staff at BookingGroup took care of us they made sure we had everything and were quick. Thank you.
From the business
Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members