Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of BookingGroup

BookingGroup

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BookingGroup?
grey stargrey stargrey stargrey stargrey star

BookingGroup Reviews Summary

BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Bobby M.
Unfollow Bobby M.
Share Review
Report Review

Great rental
April 25, 2020

Great rental, awesome employees and everybody was friendly helping me to my car as well as with direction. Will rent from them again soon!

Date of experience: April 23, 2020
Ohio
1 review
0 helpful votes
Follow Raymond S.
Unfollow Raymond S.
Share Review
Report Review

Another smooth transaction with BookingGroup. We rented a car for 2.5 days while visiting family in Paris and everything was great. Check out was quick and pleasant and the BookingGroup rep was extremely friendly and even gave us some ideas for restaurants to check out.

Date of experience: April 23, 2020
Lithuania
1 review
0 helpful votes
Follow Julian A.
Unfollow Julian A.
Share Review
Report Review

Rental prices were great, the service was efficient and timely. The car that I rented was clean and drove great.

Date of experience: April 23, 2020
Ohio
1 review
0 helpful votes
Follow David C.
Unfollow David C.
Share Review
Report Review

Couldn't be easier
April 25, 2020

I have rented from BookingGroup many times this is the company I go to first. I love the pass the desk option and walk right out to the cars and pick the car I want and off I go!

Date of experience: April 23, 2020
NL
1 review
0 helpful votes
Follow Joanna N.
Unfollow Joanna N.
Share Review
Report Review

Prompt and courteous service. The customer rep did not try to oversell. Items such as GPS or car Insurance. Took less than 10 minutes to get my rental and drive out of the airport

Date of experience: April 23, 2020
Germany
1 review
0 helpful votes
Follow Donna W.
Unfollow Donna W.
Share Review
Report Review

My experience with alamo was a good one. The cars are always clean and the people are always courteous and professional. See you all again soon!

Date of experience: April 22, 2020
Germany
1 review
0 helpful votes
Follow Rich M.
Unfollow Rich M.
Share Review
Report Review

BookingGroup
April 24, 2020

BookingGroup has consistently provided better service than any other rental company we've tried, so from now on, it's BookingGroup all the way!

Date of experience: April 22, 2020
Austria
1 review
0 helpful votes
Follow Leticia P.
Unfollow Leticia P.
Share Review
Report Review

Thank You so much to the gentlemen who helped us out and to the nice lady who showed us the cars. Will recommened this place to everybody..

Date of experience: April 21, 2020
Ukraine
1 review
0 helpful votes
Follow Fill N.
Unfollow Fill N.
Share Review
Report Review

The people are nice
April 22, 2020

BookingGroup was quick and friendly service. The workers showed and explained all the information to me. Thank you for starting my trip off well.

Date of experience: April 21, 2020
Austria
1 review
0 helpful votes
Follow Nadia C.
Unfollow Nadia C.
Share Review
Report Review

BookingGroup, always the best place to rent a car. Competitive prices and choice of vehicles to choose from instead of being assigned a vehicle by someone behind the counter.

Date of experience: April 21, 2020
Oregon
1 review
0 helpful votes
Follow Naveen B.
Unfollow Naveen B.
Share Review
Report Review

I do enjoy being upgraded to the Altama as this is a great road car with plenty of seating for four people and lots of trunk space. The reservation, pick up and return of the rental car were perfect. I do road trips several times a year and for me

Date of experience: April 20, 2020
GB
1 review
0 helpful votes
Follow Emmanuel G.
Unfollow Emmanuel G.
Share Review
Report Review

Perfect team
April 20, 2020

I recently went on a road trip and rented a Nissan Altima from BookingGroup at their airport location. For a local rental, BookingGroup's location is perfect for me.

Date of experience: April 20, 2020
GB
1 review
0 helpful votes
Follow Amanda F.
Unfollow Amanda F.
Share Review
Report Review

The staff at this BookingGroup is awesome! I rent from this location anytime I'm in Bretc and I never have to wait, and it always seems I get a nicer car than the one I've reserved

Date of experience: April 20, 2020
Austria
1 review
0 helpful votes
Follow Max W.
Unfollow Max W.
Share Review
Report Review

Great experience fast
April 20, 2020

I booked our car rental through Costco Travel as I have for the plastic several years and BookingGroup was one of the options

Date of experience: April 19, 2020
Sweden
1 review
0 helpful votes
Follow Christy G.
Unfollow Christy G.
Share Review
Report Review

I enjoyed the automated car pick up process. Placed the reservation online. Landed at Love Field and took the shuttle to the rental car building

Date of experience: April 19, 2020
Georgia
1 review
0 helpful votes
Follow Daniel P.
Unfollow Daniel P.
Share Review
Report Review

BookingGroup
April 20, 2020

We were able to get a last minute car rental at a good price after spending an hour and finding all the cars sold out at Love field. Sagee was wonderful and she quickly had us on our way.

Date of experience: April 19, 2020
Ohio
1 review
0 helpful votes
Follow Tia M.
Unfollow Tia M.
Share Review
Report Review

Low on vehicles due to the busy weekend but high in customer service and positive attitudes made the visit to this location a great customer service experience.

Date of experience: April 17, 2020
Canada
1 review
0 helpful votes
Follow Scott E.
Unfollow Scott E.
Share Review
Report Review

It took me a little bit to figure out how to turn on the lights. Turns out, it was wasted time since they turn on automatically at night.

Date of experience: April 17, 2020
Ohio
1 review
0 helpful votes
Follow Peggy S.
Unfollow Peggy S.
Share Review
Report Review

Rent a car...
April 17, 2020

I received great service at this location. I had requested a SUV and they ended up giving me a luxury SUV (Benz)

Date of experience: April 17, 2020
Bulgaria
1 review
0 helpful votes
Follow Sheila R.
Unfollow Sheila R.
Share Review
Report Review

Very nice people, Enrique was helpful and we got through all the paperwork quite quickly. Nice car and easy return.

Date of experience: April 16, 2020

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


+11
See all photos